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Security networks is a totally fraudulent company. Just go to google and punch in security networks scams... Have their own keywords.. Lol. A "representative" of the company posing as protection one came to my door and actually ripped out my current security box and put a new system into my home. Thinking they were protection one signed what I thought was a work order. It actually was a five year contract for security monitoring for my home double the price of what I was paying! The customer service agents on the phone say "I have you on a recording" you signed a contract and the only way to get out of the contract will be if you pay 75% of the contract term of 5 years at $50.00 per month! I am filing a complaint with the florida attorney general's office as well as the better business bureau and the department of consumer affairs. They don't care about your security, they care about money! Anyway what kind of company has a contract which "self renews"... Lol. Save yourself the nightmare and go with a legitimate company.
The complaint has been investigated and resolved to the customer’s satisfaction.
In 2011 I bought my first home in Miami FL. Soon after I moved a guy showed up at my door and sold me a month to month alarm service with no contract. I tried to cancel the service in October 2012 when I paid the bill, sent a cancellation notice and another bill came in November. So we contacted them and said we canceled this service. They said we could not cancel the service; it had to be signed so we signed it and faxed it to the number they gave us. We received another bill for December. I contacted them and now they say I have a 5-year contract. I never signed a contract and asked them to show me the contract I signed and I got sent from one person to another, then to their contract department and, as of 04/02/2013, they still can't produce a contract but the phone calls come 3 a day and threats of renewing my credit at the credit bureau and still I ask for the contract they say I signed and I know I didn't sign anything. Still nothing a battle for almost 2 years they couldn't provide me with a signed contract. They told me they were going to cancel the service. Them now in 2017 I check my credit score and i have a collection Of $2000 that im not going to pay of course. I tried to contact them and they have changed their name to MONI SMART SECURITY. I'M CONVINCED IT IS A COVER UP OF A HUGE SCAM. My lawyer asked me to make a public complaint to further proceed with the case.
How can a company with so many complaints still be in business?
I think they are going to need a little more that a change of name?
These are a few links of the magnitude of indecency of this company towards their customers...
http://www.monitronics.com/security-networks
https://www.consumeraffairs.com/homeowners/security_networks.html
Security Networks LLC — fraud and deception runs rampant
the system has failed twice and in that time, they charge your $25.00 to have someone come fix their system. The cell phone system has now gone out too. DO NOT USE Them.
This company should be shut down. The only thing they are good at is selling you on a contract. They rope you into a 3 year contract with a smile. Now 3 Years later we've learn that we have been automatically renewed for another 36 months, a month before we move to our new home, and the support team is yelling at my wife explaining how it is our fault and there is nothing we can do about it.
The only kind of company that would create this type of contract is one that doesn't care about there customers. Clear and simple.
On the service quality - the equipment is cheap, as discovered by the 20+ false alarms we dealt with over a 3 year period. At one point we had a tech come out to review the situation, only to charge us $100 to replace a 10 dollar infrared unit that was a year old. This of course didn't solve the false alarm problems, and there solution was of course that they would be happy to send out a tech for a nominal fee.
In the end this company has cost us 100% more than a more reputable company would have cost.
STAY AWAY from this company.
Security networks llc scam artist gypsy company two men came to our door dressed in honeywell uniform, with honeywell photo id badges said they were there to upgrade our honeywell system free of charge. they were working with our adt service to help upgrade due to security threats to phone lines. before we knew it they ripped out our system installed new key pad and poof said they contacted adt for us.. red flag went up when they gave me a paper to sign with security networks what the? I called adt and found out this was total fraud, I called honeywell to report the fraud, local police and the company. security networks apologized said they knew nothing of these practice ha it is all over the internet. if their company was so good why would they need to use bait and switch fraud sales tactics. beware call the police if they show up at your door
This company hires independent contractors to push their sales. This man came to my elderly parents' door and lied to them, telling them their previous alarm company had been sold to Security Networks. He also rushed them through the paperwork so they had to sign without carefully reading the contract. After my parents continued to get billed from their previous company they discovered the man's fraud. Security Networks is refusing to work with my parents to get this situation corrected. Their only recourse is to hire an attorney. My parents are in their 70's and cannot afford 2 security services and cannot afford to buy their way out of a contract they do not want or need. After researching this company on the internet I see they are refusing to accept responsibility for contractors acting in their name. This is a totally disreputable company.
Well yes there are salespeople who will say anything, to close a deal... i have worked for 23 different dealers from adt, monitornics and security networks etc. installing alarm systems, yes i had to do all paperwok also along with the install, 9 out of 10 people just sign and don't read the contracts... all state auto renew after 3 years and yes i make sure all people know before installing what they are signing.. most are happy and some say i don't want this if there is a 36 month commitment...inform your customers and the attrition rate will not be high...In the alarm business you the dealer are not supposed to tell the customer you are selling them to the monitoring company, most people will cancell and think it's a scam. most of the dealer programs want you to push their name not the alarm salesperson's company...
I think that it's funny that all of you are putting complaints on the board. read the paper work before you sign it. the paper work is there to protect the company and the consumer. your both obligated to work together and live up to the contract. now as for unprofessional sales people, you just need to contact the company and file a complaint with them. trust me, they would much rather fire the employee than have unhappy customers. all I can say is read before signing! I don't work for security networks but I am in the security industry and complaints like these can ruin good companies that are very reputable, it's not the companies fault that you were too lazy to read the contracts. if there is a next time, talk to the representative and be reasonable look at the paper work and ask questions. if you took some time and looked up every security company you will see that they all have the same complaints. just be a careful consumers and read the paperwork before signing. don't put the honest salesman out of business, but by doing your do dilligence you can put the dishonest salesmen out of business.
The same thing happened to me. two men came to my home and said they were in the area upgrading security systems. like a fool I let them into my home. I kept telling them I was not interested because I was with monitronics and was very happy with them. that is when they told me they were affiliated with monitronics. I would still get my protection from monitronics but I would get the bill from security networks. when the installers got there I talked to them about what the other guy said... he said that was not true.. no affiliation with monitronics at all. too late... they had already taken apart my panel... I called the guy back to my home and after several calls he did call me back. I insisted he return to my home and when he got there he told me I had misunderstood him. I know exactly what he said... if I thought I was not going to be protected by monitronics I would have never signed the contract. I have been trying since the day this was installed in my home to get someone to return a call. theydo not return phone calls. I have filed a complaint with the bbb. next will be the attorney general. these folks are frauds... if you dont like nightmares stay away from security networks...
I am posting my 2 cents about Security Networks from West Palm, FL. A security network representative came over yesterday trying to sell their home alarm systems. I have never heard of them so while my husband was talking to him, I rushed to the back to do a quick research. Nothing but bad complaints piled up! I can't even believe that the better business bureau gave them an A+ rating. Now I'm adding my own complaint to the many that has already been reported. We told the guy we didn't want it and he called back the next day and called my husband a "pxxxx"! That just totally confirmed that they are an unprofessional business that no one should do business with. This guy even asked for a voided check before we could give him a clear answer to whether or not we wanted their services.