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RTD Denver


never on time

Complaint Rating:  100 % with 6 votes
100% 6
Contact information:
United States
I don't expect buses to run exactly on time, but when I plan 2 hours for traveling time and still miss the bus I have to transfer onto because of RTD's incompetence, I get angry. But this isn't the worst story. No, the worst was the day (a Sunday) they didn't bother to run a scheduled bus, and then demanded all riders walk to a different stop a half mile away. Why was this a problem? Well, one of the riders was in a wheel chair, and after getting to the stop they directed us to, they told us to go to a different stop and simply laughed when people started complaining. This poor man in the wheelchair was left to wonder if he would be able to make it to his appointment (let alone home) thanks to RTD demanding he use his battery to get to the bus they didn't bother to send. I have never been more sickened, and if there is any way you can avoid RTD, DO! Awful company, awful standards.
Complaint comments Comments (6) Complaint country United States Complaint category Public Transportation & Taxi
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N  30th of Sep, 2009 by    0 Votes

RTD Denver - driver didnt stopped station
rtd denver
United States

The bus Number 6 which is at direction going from Centerpoint -----> W 106th Ave -Melody dr (Downtown) ignores me and drives without stopping at station located at potomac St & hoffman blvd on wed sep 30 2009 at morning 10:51AM
N  12th of Mar, 2011 by    0 Votes
I don’t expect buses to run exactly on time, but when I plan 2 hours for traveling time and still miss the bus I have to transfer onto because of RTD’s incompetence, I get angry. But this isn’t the worst story.
A  25th of Sep, 2013 by    0 Votes
The problem is managment. The schedules for the bus drivers are not realistic in denver trafic. They need better planing and Scheduling. They need the drivers to focus on their job "Public Transportation" They need to stop at stops and wait a few minutes before taking off. I don't know how many times like the person above I have went to a stop to find a bus pulling away one minute early trying to keep ahead of schedule for later. It has happend 3 times while I had my son a 4 year old. They are not looking around I was right buy a bus 5 times this week when they have pulled off with out looking. I have had the doors shut on me 3 times once outside the bus and twice inside while exiting. I called the complaint line to tell them once and they lady while being nice was trying her hardest to make it my fault. I shouldn't run after buses trying to flag them down, She Said. The bus schedules are erratic they need to be more standardized so the 15 runs from downtown to chambers and to centerpoint all the time. I get on a bus and never know if I am going to get to my destination. They keep changing schedules and none of the changes make any sense. RTD used to be the number one rated bus system in the US. I don't know what their rating is now but I going to bet in bottom 3. I have worn out my shoes to avoid the bus. If I can walk it I do. I don't know if a bus is going to pass me or not. and the jerks they call drivers will not stop for you if your between thier conviently placed 1 mile apart stops or not. some are only a block apart. Thier stops make no sense thier scheduls make no sense the whole company make no sense. Avoid it if you can you can because I will almost guarantee they are going to make you late. oh one last complaint 3 hr time limit really get it together rtd. It takes me 6 hours to get from aurora to golden. I miss a couple of stops and that is 8 hours. If I shop that 9 hours. If I need to do something else 12 hours. miss a coupule of more transfers 14 hours. 5 passes really. to do 3hrs of shoping and whatever. and waist my whole day to do it. and no return on same route. GET SERIOUS RTD. No body even pays attention to that stupid rule like the bus drivers have enough time to psychoanalyze every pass. Look other cities do it right why can't Denver.
A  4th of Sep, 2014 by    0 Votes
I agree with
all of the complaints I have read from rude and ignorant drivers to poor bus scheduling of buses. I believe upper management is to blame as they pass the buck on major issues and nothing gets done. I say fire most of them and get staff in their that truly give a crap about Denver's mass transit instead of just their big fat pay checks! Just yesterday I heard a bus was pulled over with drunk bus driver twice over the legal limit of alchohol. They are also uncaring where they put there noisy polluting buses that now run through what used to be quite neighbor hoods. No wonder are traffic keeps getting worse as I think most people avoid Denver mass transit like the plaque. You suck R.T.D.!!!
A  15th of Dec, 2015 by    0 Votes
RTD is the worst company in Denver, too bad it is one that is supposed to serve the public. It has to start at the top, because some of the major decisions made are terrible and it all flows down after that... the schedulers are terrible and have no clue how to account for traffic patterns nor are they able to aline Light-rail train times to be user friendly. Sincerely a frustrated Denver citizen that is forced to drive in order to avoid the mess that is RTD
A  31st of Jan, 2016 by    0 Votes
RTD is the worse. I've been writing for a year. Some days I consider suicide a better option than waiting for the next bus.

You read that right. I debate suicide over riding RTD. It's that bad.

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