RPM Auto Sales / Repair Problems
I entered a sales agreement with RPM Auto Sales at their Lansing location in Februrary 2010, for the purchase of a 2005 Dodge Stratus not knowing that I would end up paying more for the car than what it was worth. I have had repair issues with the vehicle from the start. I took my car to Lansing Auto, located in an adjoining building, in April because I heard a noise under the hood. The mechanic who was working that day diagnosed the problem as a bad air compressor. Because they were behind on their work orders, they gave me the contact information of another mechanic whom they work closely with. I was inconvenienced several times, until this person finally got the part. I stayed and watched the part being installed, because I didn't trust these people. Turns out the part was no good, but instead of replacing the part with a brand new one, they left the bad part in my car. I also took my car in last week to have a tire rod and spring fixed, but the problem still persists, not to mention my car is making more noise than what it was before my car was serviced. The repairs were made haphazardly, and they have the nerve to charge people before the work is done. They kept my car all day, and didn't give me an update on the status, but instead, I had to call them to see if my car was ready. I get to RPM just shy of 7:00 that night and they told me that if I was behind on my payments, then I couldn't have my car. I wasn't told this in the beginning. I was concerned, because 20-25 minutes after I'd called and was told my car wasn't ready, I get a call telling me to come pick it up. Lansing Auto did a sorry job repairing my car, and I refuse to pay them, or RPM, another dime of my money.