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Royal Elite at Sandos Resorts


Vacation Club Membership scam

Complaint Rating:  89 % with 9 votes
89% 9
Contact information:
Royal Elite at Sandos Resorts
My husband and I bought a membership with Royal Elite at Sandos Playacar in Cancun, Mexico. We were promised all sorts of services and amenities. Nothing about the membership that was represented to us has been true. We were scammed out of thousands of dollars and have nothing to show for it but heartache. When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exchanges for your Royal Elite weeks you don't use and other travel services, such as 50% discount hotels, airfare, etc. None of it is true...HSI advertisements are also false. I get better airfare and hotel rates by booking it myself. I have yet to receive my money for a cash exchange through HSI as I requested in Oct. 2008. So...to all you unsuspecting people who stay at any of the Sandos Resorts...WARNING!! Stay at another hotel. There are plenty to choose from in Cancun that don't have these con artist around. Stay away from the vultures that try to high pressure you into buying a membership. Don't be stupid as we were.
Complaint comments Comments (8) Complaint country Mexico Complaint category Travel & Vacations


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N  1st of Mar, 2012 by    0 Votes
Dear Royal Elite Vacation Club Members,

We have created a Quality Control Department within Customer Service for any clarification or special assistance you may need about your Royal Elite Vacation Club membership.

We also recommend you to visit our website for information and News about your membership www.royalelite.com such as New Royal Elite Units, New Water Park and Kids Club and a Members Only Beach Club at Sandos Caracol, New Resort Sandos San Blas at Canary Islands, etc...

Please feel free to contact us:

Quality Control Department
• E-mail Address:
customerservice10@royalelite.com, customerservice11@royalelite.com, customerservice12@royalelite.com
* From Mexico: 01 800 674 4444
* From Canadá/Usa: 1 866 384 7793
* From everywhere: (52) (984) 877 4040 Ext. 3208, 3207, 3213

Reservations Department
* E-mail Address: reservas@royalelite.com
* From Mexico: 01 800 674 4444
* From Canadá/Usa: 1 866 384 7793 Ext. 3203, 3204, 3205
* From everywhere: (52) (984) 877 4040 Ext. 3203, 3204, 3205

Customer Service Department
* E-mail Address: customerservice@royalelite.com
* From Mexico: 01 800 674 4444
* From Canadá/Usa: 1 866 384 7793
* From everywhere: (52) (984) 877 4040 Ext. 3200

Finance Department
* E-mail address: finanzas@royalelite.com
* From Mexico: 1 800 030 0058 Ext. 4248 / 4278
* From Canadá/Usa: 1 877 258 8318 Ext. 4248 / 4278
* From everywhere: (52) (984) 877 4040 Ext.3240


Erick Ferrari
Customer Service Manager
Royal Elite Sandos Hotels
Tel: 52 984 877 4040 Ext 3200
Desde Mexico: 01 800 674 44 44
From USA/CAN: 001 866 384 77 93
A  5th of Mar, 2012 by    0 Votes
I have also experienced a very poor service. We were promised that we would be able to rent back our weeks as we could not return to Mexico for a few years. We were told so many stories, since December 2011 I have emailed, telephoned to speak with someone anyone over this, we cannot find a company to rent back our weeks, I cannot get hold of anyone from REE to exchange these either. I still have the Reps. email address who sold us the weeks in April 2011, and have emailed her - whom we trusted, and have been told a variety of stories. I cannot believe we have been taken for such a ride! Please don't be fooled by the prospect of being able to rent your weeks back, this is not the case. As soon as I have more information, I will be passing the matter over to whoever can help us to ensure that no other family is taken in by this scam!
A  14th of Jun, 2012 by    0 Votes
Quality Control Department? Now that's funny.
Beware of the salespeople here! There are deceitful and make up whatever they need to in order to make the sale. We purchased a membership for a studio unit at Sandos Caracol in 2011. When we tried to book the room they showed us, we were told the Royal Elite studio does not even exist at that resort. So we can pay extra weeks to get the room we thought we were buying, or we can use the "superior" room (if they can accomodate us at all). In addition, the sales lady told us that we would get discounts on airfare and be able to rent our unused weeks. She also said the All Inclusive fee could not ever go over $100/day/person. All lies. Be very careful when dealing with this company!
N  24th of Jan, 2013 by    0 Votes
We brought a 10 year membership from Royal Elite. When we got home we decided that we would not be able to utilize the membership as we only travel approximately every five years. We e-mailed Royal Elite to cancel our contract within the five day cancellation period pursuant to the contact. We received a quick response from Royal Elite and the process was started. The customer service department and the financial department were very professional and efficient. We had no problems and received our full refund within a few weeks. Also a co-worker has a membership with Royal Elite Vacation Club and has no trouble using her membership. Bravo Royal Elite!
N  8th of Mar, 2013 by    0 Votes
Royal Elite Timeshare scams are very common in Mexico, since that's one of the most fraudulent companies in Mexico, their custumer service is lousy and the maintenance fees are insanely high. This is a forum with more prople who were victims of a royal elite timeshare scam:

N  11th of Mar, 2013 by    0 Votes
Royal Elite is one of the worst timeshare companies in Mexico, they have a terrible reputation regarding timeshares, being that said, a Royal Elite Timeshare is not a good purchase at all. This is a forum with more Royal Elite timeshare owners who feel they were scammed by this company:


N  28th of Oct, 2014 by    0 Votes
Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. Clients can often book the vacation cheaper online without using their timeshare, than with booking their timeshare and paying the maintenance fees and all-inclusive fees.
Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite.
Salesperson offers extra weeks to clients for rental purposes. They claim that the rental income makes the timeshare a good financial investment, and they can use the money in the first few years to pay off the membership.
Salesperson claims that they can trade their weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket. http://www.timesharescam.com/
N  14th of Oct, 2016 by    0 Votes
OH dear! I just run into this forum, I SOOOO invite you to read this article,


I think It will pretty much say everything that needs to be say.
I went through a horrible experience with this resort, and I'm out of three thousand dollars right now BUT I'm in a process to cancel my timeshare.

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