Romanticgowns.com (Bridal Online) / Bad customer service
HORRIBLE CUSTOMER SERVICE. They claim that they are the best to order from because of their generous return policy (they offer a refund of the dress price minus 10% restocking fee)...crap. I paid $350 for my dress and got free shipping. Before that dress came in, I found another that I liked more...so I ordered that and chose to cancel my order. Because of the $75 charge for canceling the order, I thought maybe I would wait and just send the order back and pay the 10% restocking fee. When I called they insisted on charging a $25 shipping fee (in addition to the restocking fee)...even though my invoice clearly stated that the price of the dress was $350 with FREE SHIPPING. I will never every recommend them to anyone. They are incredibly unethical. Not to mention, they have a reliablility rating of a C- with the Better Business Bureau...I wish I would have seen that before my purchase. Also, turns out, the dress I ordered was a copy (pretty much exact) of a Maggie Sottero dress but were passing it off as their own. I wonder if Maggie Sottero knows about it. DON'T SHOP HERE.