Right Cars reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Right Cars
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bad service and no response to complaints
Good Day Barend,
Kindly see the attached fine received for the license disc being expired.
Kindly see the attached license disc as well, the disc expired on 31 May 2018 and we took delivery of the vehicle on 15 June 2018.
I also paid close to R4000.00 for this to be done by the dealership, we went there at least twice specifically to collect it and were told it was not ready, my husband and I both phoned and asked for it as well.
I had paid for this service to be done and then I had to follow up as the service was not being done, when both my husband and I spoke with the sales guy he informed us that it is your job not his as he is just a sales guy. Yet when I called you I was then informed that it's the sales persons job not your job however I had approached you as you are the principal dealer / manager and I was getting now where with the sales guy. The sales guy even said to my husband that he was willing to cover the costs of the fine and the license disc 50% and my husband must pay the other 50%
Why would I pay 50% when I have already paid almost R4000.00 for this service?
As a customer who has just spent a huge sum of money with your dealership, I do not care whose job it is or is not, I have paid for a service and it is the manager of the dealerships job to ensure the employees under him are performing their duties not the clients job.
I expect the dealership to pay this fine in full as this service was not done properly and in a timeously manner by the dealership which resulted in this fine being received.
deposit not refunded
I am so sorry to hear these stories. My story is the same. February 1 2014 we hired a car from Right Cars in Glasgow. I was surprised that we had to pay the deposit GBP 350 immediately. I used my debit card to pay the deposit. Now, 28 February, we still don't have our money back. They made up a fake digit code and told us that the deposit has been refunded to this account number. And they also told us it might take 14 days... which already passed. They also told us many times that they will investigate it with their financial department. I feel so stupid that I did not Google this company before I made a car reservation. But we don't want to get this company to get away with this. Did anyone of you got your money back by now of filed a lawsuit against them?
Credit card deposit not returned
I rented a car from Right Cars on 15th June 2013 and returned it in perfect working order on 16th June 2013.
The company took £383 from my card on collection of the car. They should have returned £350 but they have not yet reverted the transaction. Right Cars terms and conditions state that it could take between 10 and 14 working days for the funds to show up on my bank statement but it has not been returned.
On 25th June I spoke to a gentleman called Richard Little who told me he was the chairman of Right Cars. I think he might be the accountant not the chairman, my wife spoke to Kyle Anderson, who told her that. Mr Little said to me that the money had been sent to my account on 18/06/13 and provided me with a reference number that my bank do not recognise.
Today (08/07/13) is the 15th working day and the money has not been returned to my card. I rang the company three times this morning but there was no answer.
I would like to have the £350 returned to my card as soon as possible, so I am asking the my bank to act on my behalf to recover the money.
So far it seems like this company is not to be trusted with anybody credit card details..
On the 12th July 2013, after 19 working days (not 10 and 14 as mentioned on their terms and conditions) Right Cars returned my £350 deposit.
I received an email threatening with legal action (see text below).
Glad I got my money back. Never again hiring from these cowboys.
Dear Juan alfonzo / Juan Solo
It has been brought to our attention your slanderous postings on the Internet, for which we will not tolerate as a company. This email is sent as the first phase to give you warning that unless this post is removed with immediate affect we will commence legal proceedings without any further notice.
Having check the call logs there are no missed calls on the Right Cars telephone system which logs all calls and records all calls. Perhaps you where not calling the correct number.
Secondly if you have a problem with your refund there are member of staff there to help.
Thirdly, if you bank are dealing with the matter and it results in a chargeback you will be charged for any administration we have to perform in dealing with the matter as per our terms and conditions.
Unless we receive confirmation that the post has been removed within the next 24 Hrs we will commence legal proceeds
Regards
Support
Right Cars Glasgow
Fifiwi, when you received your receipt did it have a date and time on it?
I have just received a refund slip from Right Cars, The problem is there is no time or date on the slip, having worked in retail I know where the date and time should be and there is a crease line on my scanned document where this should be. When asked about the date and time I was told that this is all they have and was assured that the refund was made the day after I returned the car. I was also told that I should see the money in my account within the next 2-3 working days. Yes Right Cars this would be correct as you have only just processed my refund today, that is why you have hidden the date and time from me! Who are these guys kidding!
Another one! I hired a car from them, 16th to 20th May, and was assured that the £350 would be re-credited to my credit card immediately...Ha! No sign of it in June or July credit card statements...it finally hit my account on 21st July! (after the July statement print date)
Meanwhile, I had made a few fruitless calls to their office- watch out for the loud music which almost drowns out the female voice, while you wait for your call to be answered. I also emailed them about it. They even sent a copy of the "receipt" showing the refund had been made. Well, yes, but it took 2 months..there is something seriously wrong with this company. If I need a car for future Glasgow visits, I'll be going elsewhere. They may be "cheap" but it's not worth the hassle.
I too are now in this same boat, my 14 days have passed and I am now being told that their finance team are looking into where my deposit has gone because they did issue the refund the next day my rental was return some how I think there are "porkies" being told, does anyone has any suggestions for me as to how to get my money back?
Exactly the same story from me - I didn't think twice about my deposit being returned. This was May 2014. It has taken over a month to get my £350 back. It seems they waited until I asked my bank to take action - suddenly the money is returned. Right Cars, I don't think so.
Me too! I'm another victim of this bunch of crooks. If this practice is not illegal its certainly immoral. I have contacted trading standards, which Magazine and the BBC with a hope that this issue gets the publicity it deservs
Juan only called Richard Little a gentleman presumably because English is not his mother tongue. He is actually one of the 2 directors of Right Cars and his registered address is 5 Rowanberry Court, Lennoxtown, Glasgow G66 7BF. You can write to him there if you can't phone his office - but also try phoning as a booking, they tend to answer those calls. The other director, Karl Taylor lives in East Sussex and is also a director of Gatwick Airport Car Rental Ltd. Right Cars are also registered in East Sussex, hence the Disputes via English law.
From the number of complaints about withheld deposits it would look like this company is in severe financial difficulties. Would the withheld deposits be paying the leases on the office and cars? Would R. J. Little be driving a Jaguar that could be used for executive hire? I wonder how many cars and staff there are in this company. From the complaints there appears to be a female (in Head Office Accounts!), R. J. Little, and one other male assistant. Number of cars? Don't think it's many.
This is supposed to be a cheap rental company but by the time you have gone through all the frustration, time, and effort of trying to get your money back, it's very expensive PLUS the bigger rental companies don't take a deposit from your credit card, they merely take an imprint in case it is needed.
I suspect there will be a witch hunt by Little and his staff because of this posting but his days are numbered unless he starts providing a proper service.
This has also happened to me. The 14 working days for the refund of my £350 ran out yesterday (20th March). I rang Right Cars again this morning and was told that they will scan the receipt to me which was issued by them on 4th March. They really are a disreputable company and not to be trusted with money or card details. I am now going to ask my credit card company to help me with this case.
I'm having the same problem. Right Cars Paisley took £406 as deposit and have not yet returned it - three months later. I'm trying to get it reimbursed from my credit card company but I'm beginning to think that the Small Claims Court would be more appropriate.
Yes I have been had also charged with no refund Still waiting on my £350 to be returned to my card. Complete con as I was told it would be refunded the day I returned the car that was 12 days ago. I have contacted my credit card company they are on the case. Can't believed these guys think this is acceptable business practice
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