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Rebath

Posted: Apr 21, 2015 by    

Contract

Complaint Rating:  100 % with 1 votes
100% 1
5
Contact information:
Re-Bath
850 E. Grand Ave., Lake Villa IL 60046
United States
Signed contract to have one of their bath fits put into our completley demo'd bath . Conbtracted in November for job to take place Jane 5, 6 & 7th . Got called week prior to be told job was delayed do to getting product in and it would be done in 6 weeks which turned into 8 wks. March 9th they came to start job (2 man crew was excellent no complaints about them personally) 2nd day on job husband walked in to see them installing regular (not green treated wood) for the door frame to the shower. He told them that was not code compliable. They left and came back with green treated wood to use. Also used OSB board to build shower bench, again not code compliable for areas that are subject to water i.e. the shower. Crew said that what they always used. Would wrap it in a black material that would seal it. Also installed seat top that was only 24 inches and was contracted for 36 inches. Crew said it was due there not being enough room for the door opening. The door opens out not in. They came with the wrong size seat top. 3rd day putting what was suppose to be wainscoting on walls they supposedly ran out of material and couldnt finish job then. would have to go back to office and order more product. Was told they would call when product was in to schedule finish of job. We had other already scheduled to do floor etc . 3 wks later we get call saying they will be here Mon to finish but we tell them they cannot as special floor was just done and has to cure and not be walked on for 1 week. Had to call several times over the many months asking what the status of the job was . CoOwner of the company (Patty) not nice. Returned calls 3 or 4 days later or late on a Sunday night. Requested she come here to view our complaints. She reluctantly did agree and brought along with her son (Brian) foreman of the jobs and they were late for a meeting we scheduled. They were both rude and snide as if they did nothing wrong. When I tried to bring up things about the ongoing job she blatantly stated we are past that nothing we can do about it whats next. They didnt want to hear our complaints they just wanted to get our meeting over and leave. WHen we originally went to their showroom and saw the possibilities of what we could do we were in awe. They have a beautiful display room and they couldnt have been nicer. Once the job started 2 months later than scheduled it was a different ball game. I would not waste my time, effort, sanity or money on this company. They will do what it takes to get you to sign a contract and then forget that there is a contract that you the customer are paying for this work and expect it to be done when you are told and to be done by code. Avoid ReBath Lake Villa, Il . If we had to do it again we would do it ourselves.
Complaint comments Comments (0) Complaint country United States Complaint category Contractors

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Re-Bath Logo Re-Bath
Customer Care Service
421 W. Alameda Dr.
Tempe
Arizona
United States - 85282
+1 800 426 XXXX
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