While in the process of researching My Computer Club as a possible source for a new computer, I have completed reading through the hundreds of complaints regarding this company and was remaining objective toward the company as many people do make simple mistakes by not reviewing any service that they sign up for, and assuring that all the "attachments" blocks that are automatically checked by the web-site are subsequently "unchecked" by the user. It is also apparent that several complainants failed to read the "fine print" which states that there will be two consecutive monthly payments of $44.50 deducted from the member account, and again annually unless canceled by the member, which is pretty standard with both internet and traditional services and businesses.
The thing that affected my ultimate decision to have no business dealings with this company was obviously not their somewhat questionable, though all too common internet and billing procedures; rather it is the extremely unprofessional, dishonest, poorly written and even contemptuous manner in which an officer of this company responds in this media. Honestly, my high school aged child could respond in a more caring, empathetic and professional manner!
Based on the information provided by Corey Gautereaux who identifies himself as a manager, and who clearly is closely related to Robert Gautereaux identified as the company President, this company only has one employee. Clearly that single employee is not capable of handling the multitude of tasks that are involved with "excellent customer service" that is expected of a supposed "A" rating. Herein lies the dishonesty. If you use the handy BBB link at the bottom of the My Computer Club web page, you are taken to a basic BBB page you will be taken to the BBB page confirming BBB On Line Participation and BBB Accreditation for My Computer Club. Then click on "BBB Report on Business" and you will see the current "BBB Reliability Report for Mycomputerclub.com" with a BBB rating of "F". This not an "A" as in Corey's earliest citation, nor is it a "B+" as in Corey's follow-up in which he states that the contents were a "Copy & Paste" from an unidentified source, clearly not the BBB.org. You can also copy & paste this url into your browser http://www.vegasbbb.org/bbb_rated_acc_rpt.asp?bbbid=61104&tr=rated&lg=F&ex=11%2C26 if you don't want to go through the My Computer Club web page. The result is the same either way, and indicates gross dishonesty on the part of this company.
When I say contemptuous, I refer to Corey's opening remark in responding to a complaint or comment with "Hahaha." That single remark probably does more damage to the company's reputation and credibility than any other of the numerous unprofessional statements that Corey Gautereaux has published here at https://www.complaintsboard.com,
and probably other similar web pages as well.
When I refer to "Unprofessional" there are so many examples of the poor attitude and sarcasm within Corey's responses that are simply too numerous to cite here. "poorly Written" quite simply refers to the inability or lack of caring in failing to use the "spell checker" provided right here!!!
This is exactly why I will never do business with My Computer Club, or any other company such as this; and I would hope that others exercise their freedom of choice and avoid this company at ALL costs!