I am in the UK and I ordered a "free trial" of this product about two weeks ago.
There was a deliberate attempt to make it difficult to return the goods which had supposedly been a “free trial offer”, but actually was not, since the small print on the letter which arrived with the goods said that unless they were returned within 14 days, I would be charged almost £70, with subsequent similar payments every month. This information is not readily available on the website and if it is written anywhere, then it appears after someone has made the “free trial” order, by which time it is too late.
To return the capsules was made difficult in that although a returns address form came with the package a phone call had to be made to obtain a shipping number. Without this number, any cancellation would not be recognised, said the letter.
I repeatedly telephoned to cancel this order over subsequent days but after an initial “please hold on” recorded message, no one came to the phone. Since it was not possible to return the item without this number, and since the phone was not being answered, the shipping number could not be obtained – and since this was an expensive 0800 number which rang out interminably after the initial recorded message, I deduced that this was yet another scam to charge the customer – I will only know that for certain when I receive my next phone bill.
However, eventually I did get through and I had a conversation with someone who said that the 14 days applied to when the order was placed, not when it was delivered (which took several days). The 14 days thus ended on the very day of my early-morning call, and the person confirmed that the money was due to be taken that day but told me it would not be taken – and that no more deductions would be made in the future. He also said that I didn’t need to bother sending the unused capsules back (so why do they ask you to get a shipping number in the first place?)
The company immediately broke its word and did make the £69.97 charge that very day. I shall obviously be getting in touch with my bank to tell them that this was a fraudulent, unauthorised charge made on my account and, having read what other people have said, ask that the bank bar any further payments to them. I cannot believe these operating methods are legal.