Good Afternoon, I have a number of potential customers looking for pet boarding in your area. I thought you would make a good fit. Please have the owner give me a call at your earliest convenience.
Verified customerThis comment was posted by a verified customer. Learn more
Did you know?
Google requires ALL advertising companies to provide the:
* Adwords customer ID to business owners.
* Cost per click and total monthly spend on Adwords.
* Management fees the company charges.
* "Working with a third-party" disclosure notice with all of their customers.
Google's prohibited practices include:
* claiming false affiliation with Google
* guaranteeing top placement on Google
* claiming that ads will appear in Google Search at all times
* representing free Google products as pay-for-insertion products
* making false statements about how AdWords costs are calculated
* offering unlimited clicks
Contact Google if you wish to get the full picture about your advertising.
C
C
CustomerServiceGuy
, US
2 comments
CustomerServiceGuy
of US
Jun 08, 201212:42 am EDT
Interesting Customer Retention Facts
I see some facts on here. Links to certain complaints lodged against a certain company. But they only make this argument one-sided. So, why don’t we also include some facts about every company that provides a product a service. Because people only ranting about one thing, and few people at that, hardly paints the clear picture; it only serves to reinforce one side of their argument; their side.
So let’s be factual in our debate.
Three Facts about Customer Retention:
1. It is impossible to satisfy all customers; there will always be customers who are displeased and unsatisfied with a product or service; no matter what that product or service may be.
2. Some products, services, businesses will not get the results they see from certain marketing campaigns; no matter how aggressive they are. Look at Coca Cola Blak; a respected international soft drink company tried to market a coffee-flavored beverage to 30-something consumers. They spent millions on marketing and it utterly failed...because people did not like it. Did they get their marketing dollars back from the marketing agency? NO. See more about this utter failure here: http://voices.yahoo.com/why-coca-cola-blak-failed-1988114.html. The product failed for many of the same reasons other products have failed: sometimes products just fail. Sometimes no matter how much you market a product or service, there is no guarantee that people will want to buy it or use it. This is also true with any form of online advertising or marketing period.
3. A company with a high retention and customer loyalty means it is consistently delivering a product that people are using and are satisfied with the results; or they would be out of business.
FACT: According to http://www.customerservicescoreboard.com: GEICO: “Geico customer service is ranked #160 out of the 541 companies that have a CustomerServiceScoreboard.com rating with an overall score of 47.86 out of a possible 200 based upon 296 ratings. This score rates Geico customer service and customer support as Disappointing.”
FACT: "GEICO has a 97% customer satisfaction rating."
But that still leaves 3%; for a huge company that is national – GEICO.com
FACT: "GEICO serves 11 million auto policyholders and growing; GEICO insures more than 17 million vehicles ..." GEICO.com.
What’s 3% of 11 million? Let’s just say it’s more than 30, 000 people who comprise the three percent.
So that’s 30, 000 people that are pissed off about GEICO. What do they say?
This guy says – on a complaint board just like this – “Geico: 97% customer satisfaction? Guess I'm in that 3%... “
“Car insurance. One of those fun things you never think about till you need it. I've never owned a car without comprehensive/collision, because I'm a bit of a worrier. That turned out to be a good thing, because as some of you know about 4 weeks ago the camJeep was stolen in Mira Mesa, CA. Now, the monetary limits and deductibles are all things I worked out, so I have no room to complain on those issues. They're what I chose, and they're what I paid for.
My issue comes with the customer service end of things. To start with, the minute I realized the jeep was stolen, I filed a police report and called Geico maybe five minutes later (9-10PM). The only people Geico keeps on all night are the collision people. Theft people only work 9-5. So all I get is a "that sucks, someone will call you in the morning." I ask about a rental (I paid an extra 30 bucks/6 months for rental coverage, now I need it) and they say "I don't know, I only deal with accidents. Someone will call you in the morning." Grrr #1
Morning rolls around. Noon rolls around. Early afternoon, I call the number they gave me for my claims person. I get voicemail. That evening at 5:30PM after I've had to bum rides everywhere and bum a ride home someone calls me. We work out rental info, but I can only rent from one company (Enterprise) and only have a 25$ a day limit. Enterprise has no cars for under 35$ a day in stock. So I have to either pay 10 bucks a day or wait a couple days. Bumming ride for a couple days longer... Grrr #2.
Now I wait a week (have a rental now, so I can afford to), and still get no calls from Geico. I finally call them, "Hey, rental's great, but what about long-term?" and am told there's a minimum two-week wait for recovery, and then I have to fill out a questionnaire before they START working on my claim. The two week mark rolls around, and then five days later they send me this stupid form. I filled it out and mailed it off that day. We've reached the 4-week mark and I've had no contact from Geico that I haven't initiated. Not one call. Not one check-up. No information on the website ("claim status: Open. No information is available"). No mail. On top of all this, they tell me the rental will expire after 30 days. If they haven't gotten me my money by then, and they try to charge me for any part of the rental, I'm going to the BBB. I'm sick and tired of being treated like a liability or criminal by my insurance company. I've paid MORE than they're paying me for this stupid Jeep. I'm a long-term customer. I feel like maybe I could get a little customer service when dealing with a fairly upsetting and difficult situation (I LOVED that jeep).
Thank you for listening, I feel better.
-cia “
READ THE FULL COMPLAINT HERE: arstechnica.com/civis/viewtopic.php?f=23&t=376784
This company you mention has probably served at least 1, 500 customers during its existence.
From what I could find online, there were 3-5 complaints. Let’s just say they have only ever served 1, 000 people. And let’s just say that there were 10 complaints online, as I only see 2 or 3 here, and many are the same complaint that has been copy and pasted by the same user to many sites.
So 10 people(max) out of at least a 1000 served. Tells me they have about a 1% problem. That's not a problem; that is a customer retention dream come true.
Even if they had 20, 30, or even 50 complaints lodged, they will still be doing as well as GEICO, by comparison to size demographic.
And GEICO has 30, 000+ pissed off people who are not fond of their service at any given time.
So … because a company has a fewer than 3% dissatisfaction rate means they are bad?
I would think that puts them in the upper echelon.
At least compare your complaints to actual things that relate to overall customer retention.
From the facts outlined here, the retention rates are fabulous with this company. And there will always be people who are not satisfied, no matter what the company, product or service is.
They will complain. They rant. They will tell the world on silly online boards like this. And that still makes them a very small percentage of the staggeringly high amount of satisfied customers who continue to drive business because the product works.
Just because some people despise GEICO, does not mean that 11-million don't love it. Otherwise that company would sink under as well.
So few complaints lodged, by comparison to other numbers that paint the real picture put this debate into real perspective.
These companies are some of the largest in the world and their company has HORRIBLE customer service rankings.
I bet you all at least use one or more of these companies. :
J
J
Jerry Manns
, US
1 comments
Jerry Manns
of US
Jan 12, 20124:14 pm EST
Good Afternoon, I have a number of potential customers looking for contractors in your area. I thought you would make a good fit. Please have the owner give me a call at your earliest convenience.
Michael Miller
I can be reached at [protected]
MMiller@inbox.com
Did you know?
Google requires ALL advertising companies to provide the:
* Adwords customer ID to business owners.
* Cost per click and total monthly spend on Adwords.
* Management fees the company charges.
* "Working with a third-party" disclosure notice with all of their customers.
Google's prohibited practices include:
* claiming false affiliation with Google
* guaranteeing top placement on Google
* claiming that ads will appear in Google Search at all times
* representing free Google products as pay-for-insertion products
* making false statements about how AdWords costs are calculated
* offering unlimited clicks
Read everything here:
https://support.google.com/adwordspolicy/answer/6086450
Contact Google if you wish to get the full picture about your advertising.
Interesting Customer Retention Facts
I see some facts on here. Links to certain complaints lodged against a certain company. But they only make this argument one-sided. So, why don’t we also include some facts about every company that provides a product a service. Because people only ranting about one thing, and few people at that, hardly paints the clear picture; it only serves to reinforce one side of their argument; their side.
So let’s be factual in our debate.
Three Facts about Customer Retention:
1. It is impossible to satisfy all customers; there will always be customers who are displeased and unsatisfied with a product or service; no matter what that product or service may be.
2. Some products, services, businesses will not get the results they see from certain marketing campaigns; no matter how aggressive they are. Look at Coca Cola Blak; a respected international soft drink company tried to market a coffee-flavored beverage to 30-something consumers. They spent millions on marketing and it utterly failed...because people did not like it. Did they get their marketing dollars back from the marketing agency? NO. See more about this utter failure here: http://voices.yahoo.com/why-coca-cola-blak-failed-1988114.html. The product failed for many of the same reasons other products have failed: sometimes products just fail. Sometimes no matter how much you market a product or service, there is no guarantee that people will want to buy it or use it. This is also true with any form of online advertising or marketing period.
3. A company with a high retention and customer loyalty means it is consistently delivering a product that people are using and are satisfied with the results; or they would be out of business.
FACT: According to http://www.customerservicescoreboard.com: GEICO: “Geico customer service is ranked #160 out of the 541 companies that have a CustomerServiceScoreboard.com rating with an overall score of 47.86 out of a possible 200 based upon 296 ratings. This score rates Geico customer service and customer support as Disappointing.”
FACT: "GEICO has a 97% customer satisfaction rating."
But that still leaves 3%; for a huge company that is national – GEICO.com
FACT: "GEICO serves 11 million auto policyholders and growing; GEICO insures more than 17 million vehicles ..." GEICO.com.
What’s 3% of 11 million? Let’s just say it’s more than 30, 000 people who comprise the three percent.
So that’s 30, 000 people that are pissed off about GEICO. What do they say?
This guy says – on a complaint board just like this – “Geico: 97% customer satisfaction? Guess I'm in that 3%... “
“Car insurance. One of those fun things you never think about till you need it. I've never owned a car without comprehensive/collision, because I'm a bit of a worrier. That turned out to be a good thing, because as some of you know about 4 weeks ago the camJeep was stolen in Mira Mesa, CA. Now, the monetary limits and deductibles are all things I worked out, so I have no room to complain on those issues. They're what I chose, and they're what I paid for.
My issue comes with the customer service end of things. To start with, the minute I realized the jeep was stolen, I filed a police report and called Geico maybe five minutes later (9-10PM). The only people Geico keeps on all night are the collision people. Theft people only work 9-5. So all I get is a "that sucks, someone will call you in the morning." I ask about a rental (I paid an extra 30 bucks/6 months for rental coverage, now I need it) and they say "I don't know, I only deal with accidents. Someone will call you in the morning." Grrr #1
Morning rolls around. Noon rolls around. Early afternoon, I call the number they gave me for my claims person. I get voicemail. That evening at 5:30PM after I've had to bum rides everywhere and bum a ride home someone calls me. We work out rental info, but I can only rent from one company (Enterprise) and only have a 25$ a day limit. Enterprise has no cars for under 35$ a day in stock. So I have to either pay 10 bucks a day or wait a couple days. Bumming ride for a couple days longer... Grrr #2.
Now I wait a week (have a rental now, so I can afford to), and still get no calls from Geico. I finally call them, "Hey, rental's great, but what about long-term?" and am told there's a minimum two-week wait for recovery, and then I have to fill out a questionnaire before they START working on my claim. The two week mark rolls around, and then five days later they send me this stupid form. I filled it out and mailed it off that day. We've reached the 4-week mark and I've had no contact from Geico that I haven't initiated. Not one call. Not one check-up. No information on the website ("claim status: Open. No information is available"). No mail. On top of all this, they tell me the rental will expire after 30 days. If they haven't gotten me my money by then, and they try to charge me for any part of the rental, I'm going to the BBB. I'm sick and tired of being treated like a liability or criminal by my insurance company. I've paid MORE than they're paying me for this stupid Jeep. I'm a long-term customer. I feel like maybe I could get a little customer service when dealing with a fairly upsetting and difficult situation (I LOVED that jeep).
Thank you for listening, I feel better.
-cia “
READ THE FULL COMPLAINT HERE: arstechnica.com/civis/viewtopic.php?f=23&t=376784
This company you mention has probably served at least 1, 500 customers during its existence.
From what I could find online, there were 3-5 complaints. Let’s just say they have only ever served 1, 000 people. And let’s just say that there were 10 complaints online, as I only see 2 or 3 here, and many are the same complaint that has been copy and pasted by the same user to many sites.
So 10 people(max) out of at least a 1000 served. Tells me they have about a 1% problem. That's not a problem; that is a customer retention dream come true.
Even if they had 20, 30, or even 50 complaints lodged, they will still be doing as well as GEICO, by comparison to size demographic.
And GEICO has 30, 000+ pissed off people who are not fond of their service at any given time.
So … because a company has a fewer than 3% dissatisfaction rate means they are bad?
I would think that puts them in the upper echelon.
At least compare your complaints to actual things that relate to overall customer retention.
From the facts outlined here, the retention rates are fabulous with this company. And there will always be people who are not satisfied, no matter what the company, product or service is.
They will complain. They rant. They will tell the world on silly online boards like this. And that still makes them a very small percentage of the staggeringly high amount of satisfied customers who continue to drive business because the product works.
Just because some people despise GEICO, does not mean that 11-million don't love it. Otherwise that company would sink under as well.
So few complaints lodged, by comparison to other numbers that paint the real picture put this debate into real perspective.
These companies are some of the largest in the world and their company has HORRIBLE customer service rankings.
SOURCE: http://www.customerservicescoreboard.com/
Rank Company Rating 401 Travelocity 20.93 402 Greyhound 20.81 403 Western Union 20.80 404 Money Magazine 20.80 405 OG&E 20.60 406 Anthem Blue Cross 20.00 407 eBay 19.97 408 Roxio 19.70 409 Duke Energy 19.60 410 Citi Mortgage 19.53 411 Nextar 19.46 412 Xcel Energy 19.20 413 HSBC 19.15 414 Mitsubishi 19.00 415 Bing 18.95 416 Ryobi 18.80 417 Teleflora 18.53 418 Craigslist 18.43 419 Quest Diagnostics 18.20 420 Hitachi 18.20 421 Skype 18.03 422 Zoosk 17.65 423 Incredimail 17.40 424 Mozy 17.20 425 21st Century 17.20 426 Google 16.85 427 Coleman 16.80 428 BJs 16.80 429 Pogo 16.74 430 Home Shopping Network 16.40 431 Navigon 16.37 432 Hotmail 16.35 433 Fifth Third Bank 15.80 434 Limewire 15.40 435 Twitter 15.20 436 Nero 15.00 437 Half.com 14.72 438 Facebook 14.05 439 Atari 13.60 440 Aviva 12.60 441 Kenwood 11.40
I bet you all at least use one or more of these companies. :
Good Afternoon, I have a number of potential customers looking for contractors in your area. I thought you would make a good fit. Please have the owner give me a call at your earliest convenience.
Michael Miller
I can be reached at
[protected]
MMiller@inbox.com