Parking Revenue Recovery Services / Excessive fees and penalties
On 14-Aug-14 I parked in a parking lot on 15th and California in DT Denver and when I went to pay for the stall the machine was out of paper to print a parking pass, consequently the machine would not let me pay. I took a picture of the message in the event there was a problem and left the car for about an hour. This did result in a problem, specifically I received a parking Notice/ticket that was in excess of the daily maximum and also included additional penalties. The Notice/ticket actually acknowledged that the machine was down and still the operator choose to issue this notice with a 14 day demand for payment.
Per the instructions on the back of the ticket, I appealed on-line gave the above description and included a picture of the machine that would not let me pay and asked for them to void the ticket. The company responded with a reduction of the penalty, but still required a full payment that exceeds the maximum amount of the daily lot fee. When I went to pay online, they also want an additional $4 convenience fee.
A company that knowingly over charges and penalizes people for their equipment failure can be described as unethical and predatory at best.