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Open Media Pty Inc / Beware of this fraud!

1 United States Review updated:

I bought a book through Open Media or NetStoreUSA or World Retail Store or whatever they are called in March of 2007... It is now nearly July and I have not received my book. I tried emailing several emails I found online numerous times - NOT ONE RESPONSE!!! They are a complete FRAUD!!! I think they operate out of Rushcutters Bay in Australia - even though they claim to be an Arizona company - WATCH OUT!!! DO NOT BUY FROM THESE PEOPLE!!!

Emails tried:


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  • Lu
      21st of Jun, 2007
    0 Votes

    Exactly the same as my experience. Now raised with my credit card company.

  • Jo
      2nd of Jul, 2007
    0 Votes

    Dammit, I wish I read this note before I bought. These people do not respond to emails, charge you up front for the merchandise and so far haven't delivered or communicated. It's been 2 months.

  • Al
      23rd of Jul, 2007
    0 Votes

    I ordered a book to be received next day... weeks ago. Not only did I leave numerous voicemails, as there is no direct customer service, but I also emailed quite a few times.

    No response.

    I called my bank and had my card reimbursed for non receipt of product.

  • Fr
      25th of Jul, 2007
    0 Votes

    Exactly the same

  • Ba
      25th of Jul, 2007
    0 Votes

    I too feel I have been cheated and that this company is a fraudulent one. Ordered a book on June 21st. Cancelled the order within minutes. But they (Rushcutters)charged my credit card with $96AU within hours on 22nd June. Sent numerous emails to the above addresses - no response. Have now written to their PO boxes in both Phoenix and Sydney and am forwarding copies of my letters and will now attach copies of comments on this page to the British Consulate General in Los Angeles and Sydney, Australia ,to see if they can determine the status of this company.

    I THINK WE HAVE BEEN CONNED. WHAT CAN WE DO TO REGAIN OUR MONEY? I am a 74 year old pensioner who can ill afford to lose this large amount of money.

  • Li
      24th of Sep, 2007
    0 Votes

    I received a strange confirmation notice when I ordered some books. For such a large store, the order number they gave me was rather small. The e-mail was full of computer jargon and even though I ordered from World Retail Store, the e-mail had things

    It mentions "open group" a lot. I am calling my credit card company. I looked the company up on the web's yellow pages for Arizona, and couldn't find any listing.
    The Arizona address is listed as on their site,
    10640N 28th Dr.
    Suite B203
    Phoenix, AZ 85029

    I started getting nervous when I tried to contact them about their order, and THEY HAVE NO PHONE NUMBER, except a fax number to place orders and also a "voicemail" number.

    If anyone knows anymore, please let us all know.

    Also, when I placed my order, suddenly the screen changed to a different business in Texas that handles books. Their web browsing system does not work to search for books very well.

  • Al
      1st of Oct, 2007
    0 Votes

    I ordered some make up and paid online through their store payment system and then had confirmation email for the order and then received another email saying that the item was out of stock and was not going to be available in the near future. Has someone reported this company to consumer affairs or the accc???????? This was the first website that I found that confirmed my suspicsions. Something should be done. I even emailed them through their website inquiry page, no response. I even sent a fax to their office with no response.

  • Mo
      16th of Oct, 2007
    0 Votes

    hello, I do not have a news of the two books which I ordered on

    Friday evening (codice fejervary-mayer and codice laud) not even the sequence number. Is this normal? Do I have to await these books? I am not on my malls reach you. Thanks for you answer.

  • Na
      14th of Nov, 2007
    0 Votes

    This is exactly the same situation I am in. Has anyone tried reporting them to consumer protection regulators in Arizona or Australia, where they have PO Boxes? Or to internet authorities who might be able to shut down their website? Does anyone know how to figure out who is hosting their website?

  • Na
      14th of Nov, 2007
    0 Votes

    Update: I have filed complaints with the NSW Office of Fair Trading and the Arizona Attorney General's office, referencing this website.

  • Fr
      10th of Dec, 2007
    0 Votes

    I ordered a book from the World Retail Store on the 9th Nov 2007, they have taken the payment from my account but have not sent me a confirmation email as they stated they would, and my item has not arrived!

    They don't reply to my emails!

    Any ideas what I should do?

    Regards, Fran.

  • An
      13th of Dec, 2007
    0 Votes

    I live in New Zealand and ordered a book on Forensic Science from these people on 2nd July 2007.

    The money was taken from my credit card account a few days later by Open Media Pty, Rushcutters Bay, Australia, but no book was ever delivered.

    I allege Internet fraud !

    Australia also has laws relating to deceptive advertising and the claim that customers are not charged until their orders ship looks pretty shaky now.

    Although the amount of money involved was small I have chosen to report the matter to the e-crimes unit of the Australian Police, and in view of the Netsore USA connection to the Internet Crime Complaint Center (IC3) in the USA.

    If these complaints are upheld, then it will be goodbye NetStores !

    If the operation does prove to be fraudulent, these web sites need to be closed down.

    I urge anyone else who has suffered at the hands of these people to report the matter. If you are unsure as to what to do talk with your loacl police.

    If your alleged fraud tool place in Australia start at: and follow the contact links.

  • Ri
      19th of Dec, 2007
    0 Votes

    My experience with World Retail Store ( parallels those
    reported above:

    I placed an order with this site for a book on 11/25/2007. I received an automated e-mail response on 11/27/2007 which stated that I would be notified when the item shipped and as to when I could expect to receive it. This e-mail stated further that
    my bank account would not be debited until shipment was initiated. On 11/28/2007 two debits appeared on my checking account statement, the total of which exceeded the amount on the order confirmation by $0.72. I have since sent several e-mails to World Retail Store inquiring as to the status of
    my order. These have been copied to my own e-mail address by them, but I have not as of this date received any genuine reply from this organization. Needless to say, I have not received the ordered item either. I have today reported this situation to the bank which issued the ATM card which I used to transact this purchase, and that institution has agreed to investigate the

  • An
      24th of Dec, 2007
    0 Votes

    These guys are still trading. despite the small amounts that we may have lost ! Why ? - no one else has complained to law enforcement agencies. Nothing will happen unless you do your bit !

    A person called Simon Verdon in Australia (Listed as seems to be involved in this scam. He gets his e-mail but never answers it.

    The Netstore ISP is likely to get a nasty surprise as they are now technically a party to fraud..

    I have also now taken the matter up at a political level.

    If you want your money back and your Bank turns you down then you need to act quickly because unless you lodge a criminal complaint these people will just stop trading and you won't even have an e-mail address.

    Lodge a criminal complaint even if you have advised your credit card company of your loss.

    Please ACT NOW before it is too late.

  • An
      24th of Dec, 2007
    0 Votes

    See they are collecting for hurricane affected states ? I wonder where that money is going!

    Note that this is a public service advertisement by Google !

    I am sure that they would not want to be associated with this group so I think I shall tell them!

  • An
      27th of Dec, 2007
    0 Votes

    The correct contact address for Simon Verdon of the Australian Netstore is actually - not the one I stated above.

    The company carelessly mentioned an invoice number for my shipment which under Australian law requires a tax invoice. I have asked the Australian Taxation Office to obtain a copy of this invoice for me, as I have had no reply from Mr Verdon and have explained the reason as alleged fraud!

    For a bit of fun you can go to the Netstore web site and fill up your shopping cart with all sorts of goodies, and you can check out without even leaving a name or credit card number. The system will give you an order number, and invite you to send you to e-mail your friends about NetStore. There is actually a discount voucher attached to this!

    As a suggestion, switch off cookies & be aware that your IP address might be monitored if you're contemplating a big purchase & send the discount voucher to Mr Verdon with a suitable message!

    There have been developments in my case however for legal reasons I can not disclose them here, and I have reason to believe that Mr Verdon or whatever he calls himself now may get a nice surprise!

  • Su
      11th of Jan, 2008
    0 Votes

    If you have ordered from this company, call your credit card company immediately and have the charge reversed! Do not wait. I was lucky to have been suspicious early enough, my account will be credited for the charge; but this will not stop me from taking all necessary steps to get these crooks off the Internet. Please at the very least, file a complaint with the Better Business Bureau and the IC3.

  • Gi
      19th of Jan, 2008
    0 Votes

    I reported them to the, then to the ACCC, who sent me a nice email, telling me to report them here:

    Hopefully we can get Mr. "Verdon" fined/jailed, or both. I doubt all the people he has defrauded will get their money back, though. I was pleasantly surprised that VISA did reverse the charge when I disputed it.

  • Ch
      5th of Feb, 2008
    0 Votes

    I live in Australia and ordered 2 books off the on the 31/12/07. My credit card was charged on 3/1/08, and as yet, I have not received the shipment. I have sent 2 emails to NetStoreUSA (Open Media, Rushcutters Bay) asking about the status of my shipment and have not received a reply to either email. I have contacted my credit card company to dispute the transaction as I have not received the goods. I will also be notifying the Australian Federal Police and New South Wales Police about the apparently fraudulent activities being perpetrated by the owner of the website. As suggested by Gillian, I will also be filing a report with the NSW Department of Fair Trading.

    I have previously been the victim of another internet based fraud and the perpetrator is now being prosecuted by the Victorian Police. It has taken over 2 years for this case to go to trial, but justice will be done, and justice will eventually catch up with Mr Verdon.

  • Ri
      18th of Feb, 2008
    0 Votes

    (The following is an addendum to the complaint that I entered into this document
    60 days ago as of 2/18/2008.)

    Two **credits** appeared in my checking account as of 2/7/2008. Both of these
    seem to have been issued by Open Media Pty, and their amounts correspond closely
    with the amounts of the two debits to my account made in response to my purchase
    of 11/25/2007. They may well be refunds of my payment for the purchased item,
    which remains undelivered.

    I have received no communications from either Open Media Pty or World Retail
    Store, and hence am left to my own devices as to identifying the reason for the two
    credits. But it seems reasonable to assume that Open Media Pty has refunded my
    payment and therefore removed the basis of my original complaint.

    Other individuals who have posted to this document indicated that they have
    been trying to interest various agencies in the possibility of fraudulent behavior
    by Open Media Pty. It is possible that their efforts lie behind the appearance of the
    two credits in my bank account. If this is the case, let me take this opportunity to
    express my sincere appreciation.

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