Nuderma — Failed to send product after charging my visa
I was given 1 month to cancel my account after receiving the "free" trial. That day fell on a weekend and so I missed calling them to cancel. They said in the automated message when I did call that my account had been charged and the product shipped on October 4th. I called them over two weeks later to find out why I had not received the paid for product. They said that was the charge for my original "free" product, even though their message said that they had shipped a 2nd product. They refused to refund my account, or send the product. They referred me to the website, which I had never been to before, having ordered the free product from Facebook. Nowhere did it read that I had to return the free product, and when I called about the free product the first time, when they offered a discounted price for the first charged product, I specifically asked if there was any requirement to return the free trial. I was told there was not. Now I am worried about ordering any other product from any online source. I can't afford this as I live on disability.