Newport Kids/Childrens Consignment / Consignment Store Rip Off - Newpor Kids
This company acts like they care about helping you resell your baby furniture on consignment at their store but beware because they will break your items, misplace parts, and blame you for it. They ruined a perfectly good piece of baby furniture that retails new for $2, 000.
One of their store employees told me to drop off the parts with instructions and they would have one another employee put the furniture together.
After I dropped off the dismantled piece of furniture, a company employee called me 2 weeks later and said that it was against the law for them to resell baby furniture with missing parts. What????
How could this be? I rechecked all the parts and pieces before dropping off the baby furniture with the store. The employ told me to come and pick up the furniture. I drove to the store to get the furniture and they showed me the two nuts that were missing after I questioned them for several minutes. There were supposed to be four nuts. I inspected the furniture and where one of the nuts was supposed to go; there was a big crack board right through the hole where a nut was supposed to go. The employee never said the furniture was cracked. They wanted me to believe that there was a missing part and that they did not bread the baby furniture by cracking the board.
I called and spoke with the owner about the matter. The owner denied that their employee lost the parts and denied that her employee broke the baby furniture. Granted, the furniture new retails for $2, 000 and I was going to accept $500 for it, but now due to the Newport Kid’s actions, the furniture was worth nothing.
I will never use this company again. The owner was very rude on the telephone to me and even said it was against store policy to accept furniture to put on consignment that was not put together. This goes completely against what we were told up front. I would have put the baby furniture together myself, if that was a requirement. If I new the store employee would have broken my $2, 000 piece of baby furniture I would never have done business with them up front. Shame on you Newport Kids!!!