New Id And Burlington Makeover / Photo Shoot / Exorbitant Charges and very poor service
I bought my daughter a Makeover/Photo Shoot package through Red Letter Days, she really enjoyed the makeover and the shoot on the 6th October 2010. We were encouraged to take out an extremely expensive photograph package, by a very persuasive 'gentleman' and were promised prints, albums etc. would be delivered in 2-3 weeks. Over 5 weeks later they were received. My daughter was excited, but that was short lived when she realised they had not re-touched the photographs as promised and photographs in the album had been duplicated. I contacted the company immediately and was told they would reorder them and they would be with us in 2 weeks time. They were not received I called back and asked to speak to the Manager Saika Zafar she promised I would definitely receive them by the end of the next week (Friday 10th December 2010). Of course they did not arrive, yesterday 15th December a CD arrived, we viewed the CD to see the new photographs, but much to our horror they were somebody elses photographs. I contacted New ID again today 16th December and was told I could not speak to the Manager as she was 'in a meeting' and she would call me back. She didn't so I called again and this time I was put through to her. I told her they had been given every opportunity to put the matter right and they haven't and how appalled I was to have received photographs of someone else this being a breach of privacy and confidentiality. I expressed my concern that my daughter's photographs had been sent to someone else. I said I was really upset and did not now want the photographs after this catalogue of errors and could she cancel my contract. She said she couldn't do that, so I asked to have the name and address of the owner/owners of the company so that I could contact them, she replied she was in charge and that the owners lived abroad. Basically to cut a long story short she was not interested. She said if I cancelled my direct debit it would be passed onto a debt collecting service. I am appalled that this company can take huge amounts of money off people and then renege on their side of the deal. I suggest that no one uses this company and that Red Letter Days should stop selling their packages. I have a set of photographs that are not mine and I would really like to forward them onto the rightful owner. The Manager did not seem at all worried that they had sent out the wrong photos, but I put to her that they could have been nude or semi-nude. I plan to put them on Facebook to try and locate the owner/owners and explain to them how they managed to be in my possession.