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Neoset Canada / Fraud

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Ordered a bet from Neoset in October 2008 and I was told delivery would take place with 3 to 4 weeks. The day after my order they charged my visa card although they said when I placed the order that paymeny would be due only when delivery was made. Five weeks later I was told that delivery could only be made mid-january due to some stikes in Greece. Mid-january the delivery could still not be made. I asked that my visa be credited back. They told me that would be a service and restoking fee of 10%. Even so my visa was not credited. eventually I got my money back by calling the visa people. Later in March I walked by the Neoset store in Bayview and saw a sign : "Store closed by non payment of rent for the last 4 months". The store has subsquently closed and a new tenant is now there.
People be aware: this company will take your money, will not deliver the goods, and eventually will close all the stores. You will siply loose your money.


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A  20th of Apr, 2009 by 
Agree Disagree +1 Votes
And just to clarify... all of this was schemed under Eleanor Reynolds management

She was the one pulling the strings here and there, ordering the employees to tell a bunch of lies to the customers, and the big old trick: "Yeah, don't worry, everything's OK. It's gonna take two more weeks, I give you my word"

Eleanor Reynolds is nothing but a big LIAR... taking advantage of people like us, who have worked hard to earn our money.

N  22nd of Apr, 2009 by 
Agree Disagree -3 Votes
My name is Greg Pappas and as President of Neoset Canada I would encourage you all to contact me directly by email with your individual concerns so that they may be resolved in whatever way possible. My email is gregpappas @neoset canada.com. Our stores are closed however we are working with each of our customers, staff and suppliers to try to find a resolution to their specific concerns and rectify each situation in an amicable manner. Many of our past customers have been in contact with me directly and we have found a workable solution to their concerns. I would encourage you all to do the same and seek a positive outcome!
D  28th of Apr, 2009 by 
Agree Disagree -2 Votes
Good Afternoon everybody, this is Eleanor Reynolds from Neoset Canada.

The reason of us being silent is because Mr. Gregg Pappas and I were just trying to help everybody as fast as we can, and I am here today to announce that every single customer with an outstanding order has been contacted already. If you haven't received our call yet, just give us two more weeks to finish and do the last calls. I am happy to announce that 95% of the people who were contacted understood the situation and agreed that Neoset has been handling these issues with honesty, ethic and respect to our customers.

Please try not to be rude to us, because we only mean good, and we're trying really hard to make everybody happy. That is, and has been always, part of the Neoset core of values, from the sales floor employee to the highest management position; the most important thing is to satisfy our customers in a fast and efficient manner.

Have a great day everybody, and I give you my word that if you haven't been contacted, you will be in the next two weeks.

Eleanor Reynolds
Neoset Canada
Director of Sales & Marketing
N  28th of Apr, 2009 by 
Agree Disagree +2 Votes
check the line charged full payment...eleanor herself seems to have responded!!! has anyone recently heard from neoset as she claims?
N  29th of Apr, 2009 by 
Agree Disagree +1 Votes
Hey guys,

The messages from Greg & Eleanor are their usual stock! I tried to contact them but they haven't replied to me. Methinks that they are trying to dupe us again, to keep us quiet while they try to escape the consequences of their actions.

It is clear to all of us what kind of people they are, and it is our duty to make sure that other people are not scammed. We also need to contact Better Business Bureau, the Labour Board, the press, and let the public know that these two are eminently unemployable because they are untrustworthy, and without any morals or principles.

There's an old saying:

"Fool me once, shame on you. Fool me twice, shame on me."
A  5th of May, 2009 by 
Agree Disagree +2 Votes
Agree. Even as recent as March 2009, the downtown store on Jarvis St. was still opened, and still taking orders. At that time the store on Avenue Road had been closed, without any sign to indicate the reason for closure. Not knowing that there was a problem, I put in an order and the store employee had told me that it would be 3-4 months for delivery. Within a week or so later, the Jarvis store closed with a sign saying that Neoset was owing rent money to the landlord. Somehow they did not charge my Visa card, but I have informed Visa to put a stop payment on any Neoset charges. These people people (Papas etc) are really not being truthful to everyone -- just tell us that you are bankrupt, seek bankrupcy protection, and let people get back their money from their credit cards. Another lesson, always pay with credit card, or else you will not have any recourse when company go bankrupt.
N  8th of May, 2009 by 
Agree Disagree +2 Votes
What a bunch of lies!... I was told the same "just give us two more weeks", and that was 2 months ago

I hope they find this Eleanor Reynolds so we can finally hear some real answers... but it's being said that she left Canada. She is in Europe "trying to find some furniture options"... sure, whatever... I hope you have a great holiday with our money, Eleanor
N  8th of May, 2009 by 
Agree Disagree +2 Votes
they are all a sack of lies.. i called the store spoke with a fellow by the name of arthur gitten who promised to get back to me in august of last year.. yeh ok... see what happens. NOTHING>>>>then i called the head office and spoke with heather thompson.. scheduling... yeh whatever... again promised to call and yeh nothing... for months and months only me calling and zero response.. its like i have nothing better to do.. thank goodness for credit cards... eh... they are covering me due to non delivery.. but i say its the staff from store level right to head office who screwed us all... they were the ones who were non responsive.. who took our money... and were our contacts... it the sale person who promised to call and follow up.. thats who i gave my MONEY to... who did you give yours too?????!!!
N  8th of May, 2009 by 
Agree Disagree -3 Votes
N  8th of May, 2009 by 
Agree Disagree -3 Votes
N  9th of May, 2009 by 
Agree Disagree +1 Votes
we were just doing our jobs all of the employees just did what we were told. its the owner pappas that told us what to say anddo. from heather and arthur and linda and eleanor all employees of who you have discussed here just did what they were told to. its the owner that kows what the situation is not the employees. we did our level best.
N  9th of May, 2009 by 
Agree Disagree +1 Votes
Ellen Roseman

Vicki Low ordered a computer desk from Neoset Canada last August.

Jenya Zukershtein ordered a desk and shelves from Neoset last June.

Both were told to expect delivery within six to eight weeks.

Months later, they had received neither their products nor their money back.

"I'm at my wit's end, " said Low, who paid in full ($573). "The head office has stopped returning my calls and the store on Jarvis St. has been unhelpful and unapologetic."

Zukershtein is still waiting for the refund and four months' interest on her $593 deposit that she was promised last December.

Neoset Canada has five company-owned stores in Toronto, which import modular furniture from Greece.

The Better Business Bureau gives the company an F rating (unsatisfactory), reflecting the number of complaints filed and lack of response to the complaints.

Owner Greg Pappas responded quickly to our intervention on behalf of the two customers.

He said Neoset's problems started a year ago, when Greek workers held rotating strikes to protest government plans to privatize container handling operations at two major ports.

This resulted in a backlog of containers headed overseas.

"We didn't receive any containers for 14 to 16 weeks and fell significantly behind, " Pappas said.

"We tried to communicate with customers, but the staff was not prepared to deal with it. This was my fault. There was no training plan."

As the strikes continued, Neoset started getting containers with orders only half complete.

"We kept falling farther behind, " Pappas said. "We fulfilled orders for customers who screamed the loudest."

Neoset has 170 stores in Greece, but sold its Toronto stores to Pappas two years ago.

The parent company started to care a bit less with the divesting of Canadian operations, he said. There was no need to ship across the ocean for its other stores.

"We didn't foresee the strikes or danger of having one supplier in a country that's going through some unrest.

"It was bad risk management on our part."

Yesterday, Pappas said he would process Zukershtein's refund within 24 hours.

He said Low could have her choice of getting a refund or her long-awaited desk – which had arrived in Canada, after all.

"It was not prioritized and was sitting in a pile of orders, " he admitted.

People can live with delays if told what's wrong and offered refunds. But if they're ignored, they contact newspapers and write nasty comments online.
A  11th of May, 2009 by 
Agree Disagree +2 Votes
True customer (methinks not!!!)

Who is paying your wages?

The article above by Ellen Roseman appeared in the star in February. If you haven't understood, people are complaining legitimately about non-payment of wages, non-delivery of furniture, and more, all of which constitute violations of their contracts and business obligations. - get it? People have been hurt financially, and the company kept on taking money for orders that they knew weren't going to be delivered.

Do not trivialize other people's issues with how they were treated.
N  19th of May, 2009 by 
Agree Disagree +2 Votes
As of today, neither Mr. Pappas nor Ms. Reynolds have answered any of our many emails and phone messages left throughout the previous months. I personally left many messages for Eleonor Reynolds and never received any aknowlegement. My husband sent numerous emails to Mr. Pappas without any result. We bought 2 bedroon sets (one for our 3 year old grandaughter) in October 2008 and are still waiting for someone to contact us. I hope, one day, to meet them and tell them how I feel, face to face.
N  20th of May, 2009 by 
Agree Disagree +2 Votes
Does anybody know if Eleanor Reynolds is back from Europe?

She promised me she was gonna get in touch with me in two weeks, three weeks ago. She said she was gonna give me better furniture at the same price if I was patient and didn't get my deposit back.

Anybody else in the same situation?
N  20th of May, 2009 by 
Agree Disagree +2 Votes
Is TRUE CUSTOMER a real customer?

It looks to me that he is more like a Neoset employee, or directive, trying to ignore our complaints here
N  20th of May, 2009 by 
Agree Disagree +2 Votes
Dear Chris,

Eleanor is back! (That's if she ever went... these people lie easily)

Both her and the Pappas promise to act, to reply, to resolve but these are delaying tactics. They have no intention of resolving any issues. These are people who cheated both their staff and their customers unashamedly, and have no intention to honour their words.
N  20th of May, 2009 by 
Agree Disagree -2 Votes
chris schultz i am a cusotmer service rep for neoset and i can assure you that it was impossible for you to speak with eleanor reynolds and that she did not go to europe as you and some body else has indicated. she has not been working for neoset for many months now. she like others was an employee like myself.

if you have any questions about your order you need to speak with greg pappas the owner he is working hard on helping people. there is a sign on the headoffice that you can read yourself it states open saturdays gregpappas@rogers.blackberry.net if you need to contact him. The words expressed here are untrue and if there are mad ex employees you should try to work things out otherwise move on.
N  20th of May, 2009 by 
Agree Disagree -2 Votes
i am responding to the many notices i am and have been helping many customers and staff solve issues at the company.
what you are doing is wrong. if you have a greivance with the company deal with it in the right manner. if you are a customer visit the warehouse and present your problems we have been solving many problems. what you are saying here is wrong its lies. ... and does not help the company solve the real problems. i just posted a while ago and now reading many of your words i think you need to visit either your unemployement office or the labour board or contact the warehouse or head office for your product if you are a customer.
N  21st of May, 2009 by 
Agree Disagree +1 Votes
This is becoming more interesting by the minute. the web of lies that Neoset threaded has no shame at all.

Now a "cusotmer service rep" appears all of a sudden to defend the company.

Isn't it strange that this CSR doesn't use caps at all, or has no sense of grammar?

Is it me, or a real CSR would never use a phrase like "you should try to work things out otherwise move on"?

Who are you really?, why are you so afraid to give us your real identity?

My recommendation to all of us, deceived by Greg Pappas and Eleanor Reynolds, is not to trust this user, as it looks like a phony account, same as "gregory pappas", and probably "TRUE CUSTOMER"

If you have time to read this board and post here, dear "csr", then be kind enough to take 5 precious minutes of your time and answer our e-mails... there's still lots of us waiting for answers from Neoset.

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