Motability / Refusing to provide car for my mum

1 United Kingdom Review updated:

Before my mum got her first motability car I asked the dealership to tell me what we could use the car for.
The Dealer said social, domestic and commuting to work.
I then asked the dealer if I would be able to use the car to drive to work and back and also advised him that I did not live with my mother however I'm only 2 minutes away from her home.
The dealer said yes I would be insured to use the car for work.
Then this year in February I contacted Mitability because I needed some information. And I was advised by the adviser that I'm not insured to use the car for work if I don't live with my mum.
I was shocked so I contacted the insurance company and they said the same.
I was extremely upset to know I had been miss informed by the dealer I then made arrangements straight away to buy my own car.
And my mother was due to change her motability car in March this year and we got a call from the dealer to say the car had been canceled by motability.
I called them to ask them why they had done this and all they said was we had gone against their terms and conditions.
I tried to explain to them that it was due to the incorrect information provided by the dealer but they even refused the appeal.
I the contacted several dealerships and asked to speak to their motability specialists and I asked the all the same question if I would be insured to use the car for work even though I don't live with my mum and each one of them said yes.
I recorded these calls and emailed motability and still they have refused to change their desision because they don't want to admit they were wrong.
My mum is a very ill person and I supported my mum and took her to see the grand children who live quite far from her and now I don't know when she will see them again.
My mum finds it a real struggle getting in and out of my car because it's very low down.
Please can someone advise me what to do I tried to find the contact info for the chief executive of Motability but I have been unable to get it.
My mum is now isolated all thanks to the wrong information from the dealership.



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  • Cl
      27th of Aug, 2015

    Mike Betts is the Chief Executive of Motability. I too am going through sheer hell with Motability as I have not fulfilled a 3 year term due to the severe ups and downs of my multitudinous illnesses and complexities. 3 vehicles were sent back immediately through severe mechanical failure, 2 were cancelled early, and the latest Honda Jazz has been problematic from the onset with the central locking which works off the onboard computer and we couldn't get in or out of the car. Honda have been superb in assisting us but Motability refuse to give us a suitable car to fulfill our needs. We require heated seats with extra leg room. I have hospital appointments all over the country and was advised by a Motability Manager to take taxis and trains despite knowing I am housebound, cannot walk and make any stairs, live nearly 5 miles from the nearest town. They maintain they are a charity yet get paid very well for doing very little and taking all our Motability or War Pension money by thinking they are providing a service. The government and DWP heavily back them. Not impressed at all and will seek compensation or a court order if they continue in this vain.

    +1 Votes
  • Cl
      27th of Aug, 2015

    Disability boss on £850, 000 a year from the taxpayer: MPs and campaigners attack 'lavish' pay and call for cuts
    Mike Betts received the money as boss of Motability Operations
    Motability Operations is a not-for-profit company funded by the state
    It received £18.3million in government grants last year
    PUBLISHED: 01:12, 15 January 2014 | UPDATED: 09:34, 15 January 2014

    View comments
    Mike Betts, 51, received the money as boss of Motability Operations
    Mike Betts, 51, received the money as boss of Motability Operations
    The chief executive of a taxpayer-funded scheme that leases cars and scooters to the disabled earned about £850, 000 in pay and perks last year.
    Mike Betts, 51, received the money as boss of Motability Operations, a not-for-profit company funded by the state.
    Four other senior directors at the firm also earned large sums, taking home more than £2million in total in 2012.
    Motability Operations, which received £18.3million in government grants last year to cover its running costs, leases various types of vehicle to around 600, 000 disabled people.
    It receives their mobility allowances direct from the Department for Work and Pensions.
    Last night politicians and campaigners condemned the ‘lavish’ and ‘over generous’ management pay scales, and called for cuts.
    Labour peer Lord Rooker said: ‘This scheme has been run for 30 years and provides an excellent service but I can’t believe it requires people on banker-style salaries to administer it.’
    Jonathan Isaby, chief executive of the TaxPayers’ Alliance, said: ‘It is vital that mobility allowances are used to help those who really need it.
    This is a staggering sum of money for someone to earn from a business whose only customer is taxpayers.
    ‘Given Motability Operations is wholly reliant on government grants it’s absolutely right that it should face scrutiny over how it is run.’
    Disability campaigner Josh Lennon said: ‘There is absolutely no need for the Motability bosses to be paid such lavish salaries. It is time these over-generous wages were reined in.
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    'They do a good job ensuring many people have the independence and mobility they wouldn’t otherwise have, but we would like to see cuts in their remuneration.’
    Motability Operations is owned by Barclays, Lloyds, HSBC and Royal Bank of Scotland, and overseen by registered charity Motability.
    In its annual report, the company boasts that it is guaranteed an income stream with ‘minimal credit risk’.
    Mr Betts, who has been chief executive since 2003, is the highest-paid director, on a basic salary of £487, 525.
    Lifeline: Motability Operations, which received £18.3million in government grants last year to cover its running costs, leases various types of vehicle to around 600, 000 disabled people
    Lifeline: Motability Operations, which received £18.3million in government grants last year to cover its running costs, leases various types of vehicle to around 600, 000 disabled people
    He also received £237, 500 in performance-related pay, £24, 295 in benefits and £96, 881 in lieu of pension.
    The scheme faced criticism in 2011 over claims that expensive saloon cars leased to the disabled were being driven by their family and friends.
    Government officials voiced concerns that it was encouraging spurious benefits claims, and that checks on relatives allowed to drive the cars were too lax.
    In 2006, Welsh welterweight boxing champion Keith Jones used his free Motability car to drive to the gym and fight 100 bouts.
    The boxer was fined £500 in June that year after claiming he did not know he had to tell the DWP that his asthma condition had improved.
    A Motability Operations spokesman said Mr Betts had been ‘instrumental in driving forward changes to the organisation to deliver the levels of personal care, expertise and service required’.
    He added: ‘The remuneration is decided by the board based on the advice of their Remuneration Committee.’
    The spokesman said pay is reviewed regularly to ensure it is competitive over the long term, and to make sure rewards are related to performance.
    Welfare Minister Lord Freud said in a statement: ‘The department regularly monitors and evaluates the use of public funds by the organisations we work with, including charities such as Motability, to make sure the services they deliver are fit for purpose.’

    Read more:
    Follow us: @MailOnline on Twitter | DailyMail on Facebook. The comment says it all. They call that charity?

    +1 Votes
  • Cl
      27th of Aug, 2015


    Mr Mike Betts Chief Executive

    Email [protected]
    Telephone 01279 635999

    Postal Address Warwick House, Roydon Road, Harlow, Essex, CM19 5PXM

    +1 Votes
  • St
      22nd of May, 2017


    We aim to provide you with the highest quality of service at all times. Unfortunately, sometimes things can go wrong. If you feel our service has fallen below the standard you expect we would like to hear from you so we can put things right as quickly as possible.

    Absolute rubbish. bot the charity and operations are now working contra to the spirit and terms to which the scheme was set up. Denying WAV's to customers because they now say you have to be in work!!! Denying grants due to change in mobility needs out of hand and with no empathy or understanding of peoples conditions or the stress they are now causing, making customers ill with worry that they are now house bound. * million pound surplus left over from last year which could have funded hundreds more adaptions and car to customers which they have denied.
    Excuses made for huge million pound payments made to CEO as operations is now a business. ( thats not an excuse that a fiddle and actually quite wrong)

    No independent appeal systems to correct decisions!!!
    No accountability to the people which the scheme serves !!!
    No longer fit for the purpose it was set up for, if you are going to arbitrarily deny mobility to your customers which the entire scheme was set up for in the 1st place .
    No equal rights to lesser well off customers or less mobile customers, infact denying those customers vehicles or aids to keep mobile, while making ill informed excuses as to why they wont do what they should be doing.


    0 Votes

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