Mirage Pools | Ken Broughton Australia / Installation of Pool
Mirage Pools commenced work on installing our pool in June 2009 and is continuing to this date. They have never come back to finish the job despite numerous phone calls and faxes sent to their office.
Ken Broughton, Managing Director and founder of Mirage Pools refuses to answer any phone calls and is never in the office. When a phone call is made you only speak to admin staff and simply take a message. I would advise anyone in the state to be aware of this company. If this company is hired to install a pool at your home read the contract and beware that they are not responsible for any damage to your home or property. Also beware of the hidden costs. Mirage makes you to believe that all work is included in the price but you will need to pay for the plumber, electrician and landscaper separately. We were also led to believe that Mirage used the same workmen for each project, but later found out that the work is outsourced to contractors some of which they have never worked with before.
Do not under any circumstances make a payment until they are completely done. I made two large payments at the beginning to the foreman John. These were the only two times that I saw John. The work was never supervised. Mirage informed us they will oversee from start to finish which to this day never happened. They seem friendly in the beginning until they receive your money but they lie and deceive the public. They have also sold half of their business to Blue Haven, so beware that they do not go into receivership.
Mirage Pools delayed work from the beginning and will not take any responsibility. Do not rely on Ken Broughton to successfully install a pool. For someone who has been in the business for over 35 years needs to work on his customer service and delivery.