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MiniPocketRockets / my husband ordered a bike for our son for christmas

1 2872 harford rdBaltimore, MD, United States
Contact information:
Phone: 4104672555

my husband wanted this bike from this company so badly for our son for this christmas coming but i believe these bikes are dangerous so i really didnt want him to have it in the first place but i also fell like i want my son to have everything me and my husband did not have growing up .well to start off with if u go on this web site you will see where this company tells there first big lie and say your bike will be shipped the next day when it was almost two weeks later when we did recieve it the box was all beat and banged up the ups person ask my husband straight up did he want to send the package back because he knows the bike had to be damaged. my husband said he wanted to take a look at it first him acting like its his instead of our sons so happy that it was finally here and before christmas he said he was fine with the package. the ups guy told us if we had any problems with it just the number and they would pick it back up .so as soon as we open the box and pull it out we notice the whole front of the bike is off a metal piece on the bottom was stickin out on the bike where as though my son could have cut him self on it the ignition is plastic and it was brorken off missing pieces not in the box and a wire hanging from it so we called the company to let them no we were going to send it back to them because it was missing pieces broken and a total mess for us to have just spent the total of 237 dollars on our son for him to have amerry christmas but for us to fall behind on our bills for his special gift from his father who struggles to make it month to month for him to say well take pictures of and email it to us were going to send you the parts, oh me i was ferious so sir i said we just paid you 237 dollar for your prodcut and your results are rediculous i dont want your parts i wnat my money back he says to me go to the rma fill that out and mail it to us .what r u seroius, im thinking but that process i dont have time for we called ups got them to come pick up the bike so it three days later and im sitting here writing this because i just got off of the phone with this minipocketrockets.comafter been hang up on every time i called i noticed the only have two operators working the phones a man and and a woman .i only got to speak to her for a second though because waiting for my c ustomer service rep. when finally did get one she said yes ive been calling tring to get in conact with you we did not have the bike in the color u ask for can you pick a alternative color i said i just called you she said i know but ive we have been trying to contact you i said ok than red would be fine my husband said to me u make sure she got the right person i said mame who do you think i im she said someone that was diffenetly not me or husband i said u do have the wrong person she said nothing and there was the lovely sound of that god awful music they had playing in the back round to hold on for another 30 min to be hung up on .called back again and waited about 15 min for some one to pick up a male anwserd this time he is a really rude man i said to him ups came and picked up the bike that we ordered from you because it was damaged when recieved it he says to mewell no one at this company told you to call ups thats your fault we r going to send u back the bike broken with the new part and you can put them on your self or you could im like sir i wasnt finish telling you the problem an he rudely keep yelling at me over the phone like how dare i insult him as if i got any word in edge wise he told me i needed to call ups and tell them to deliver the bike back to me and i need to pay the shipping and hung up th phone .my husband told me to just call ups to see if they had alreadysent the bike back tothe company yet and they confirmed that the package would arrive back to them tomorrow so back to what i said earlier why did it take that long for us to recieve the bike but it gets back to them in 4 days .so we called these people back my husband had it on speaker phone so we could both listen to just how rude this guy was and it was the same guy my husband said my wife just called there because we recieved a damaged bike and he cut my husband off and said i told u that it dosnt matter it does not matter you r going to pay the shippiping and hung up again.this is happening to us because these people are really rude disrespectful and have no good costomer service at all they a total mess im not even done eith the madness i have to call these people back tomorrow to see what going to happen but one thing for certain u should be careful of how u treat Gods people cause he dont like ugly and this is the worst i have ever been treated by any company ever u guy suck bog time ! p.s I just wish i would have looked at them up before i gave them my credit info

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