Menards

Online ordering nightmares. In the past few months, my online orders have been (A) lost (B) canceled without notifying me (C) notified me that they are available for pickup... when they are not (D) told they were canceled and refunded... when they were not.

The staff are friendly and trying - but their systems and processes are stuck in 1970.

EDIT: it gets worse. They finally issued a refund for an online order - to the "menards.com inter-department code". I went back to the store and they told me there was nothing they could do, and that I could either "email menards.com or dispute it with my credit card company".

Seriously I have never dealt with such incompetence, lack of accountability, and lack of empowerment EVER in retail. The management of Menards should be taken out back and flogged with a 2x4.

I work at the Clive store and have for the last four and a half years. I enjoy the work that I do, but the managment is horrible. I don't feel like I get any where when trying to go to a manager. Mike Goode is the type of manager that can't manage the store. He is a good person in general, but as far as problem solving, he can't. I feel like he puts alot off on me in my position. I make alot of final calls that I don't have the authority to. Dennis Johnson gets very angry, very shortly. I have seen that man cuss, scream and throw things in front of guest. Scott Jeffreys. Thats a hole different story. He is the type of manager that thinks he has the answers to everything but knows absolutely nothing. He is good at putting freight away but that is it. And last but not least Henry Eslinger. He is just as worthless as Scott. All of the managers know nothing about the front office, nothing about deliveries, cashiering, selling product, nothing...