Memorex DVD-R discs / Almost half of pack has scratches
Last year I purchased a 100-pack of DVD-R discs from Office Depot. The Memorex brand was on sale for $20 so I couldn't pass it up. I never needed these discs until now, one year later, because I was still using up another spindle of another brand of discs. I put my faith in that the unopened pack was perfect...
The 100-pack was perfectly sealed and had never been tampered with. When I finally opened it I noticed a few on top had small and LARGE scratches on the burnable surface. Upon inspecting the entire pack, I found that 44 discs were scratched! These are the kinds of scratches that will ruin a movie or any files I might try to burn. They are worthless.
Remember, this was from about a year ago, so I sure as heck didn't know the whereabouts of the receipt.
I contacted Memorex directly via email and I was told they can be replaced... I just needed to ship back the defects at MY EXPENSE along with a copy of the receipt, which I didn't have, and told them this bit of info to begin with.
I asked again if something could be done without the receipt, but still got no help. They wanted me to call on the phone. Why waste a phone call if they're gonna give me the runaround about the stupid receipt.
I filed a BBB complaint, hoping that would help. Again, through the BBB this time, I was told by Memorex that I needed to send a receipt copy.
They'd been told 3 separate times that I didn't have that stupid insignificant little fading crap piece of paper. These discs have "Memorex" printed on each one, and they all have serial numbers too - WHICH IS MORE THAN ENOUGH INFO FOR THEM TO TAKE ONLY THE DEFECTIVE DISCS BACK AND SEND ME NEW ONES.
Even if I had the receipt, they still wanted me to pay to have the 'scuffs' sent back. They're not getting me to spend another penny towards getting more of their terrible products.
By the way, I forgot to mention that one of these discs did have a distinct fingerprint which was not my own - I handled each with great care during my inspection. I bet they had one heck of a day in the factory when they were being made.
And now I'm stuck with a bunch of COASTERS.
I'll never try Memorex again - or any other products made by Imation. And there's absolutely nothing they can do to win me back. Thanks for helping me add another careless, greedy corporation to my boycott list.
I hope my situation will help dissuade others from purchasing Memorex products.