Dan - I am not sure how I offended you, I got cut off cellular and called back right away to continue and to apologize. I got in the office a few moments ago and see your most recent e-mails.
I understand that this is important to you, from your first e-mail on 3-12-2007. But as you know Erin Husser had some difficulty determining who the supplier of your tops were. She received that information in mid April
I see that there has been another e-mail chain from "Foust" at the same address; one phone the same, another in Wisconsin. Should I call Foust?
I am not sure about the phones you searched, but I did not call you previously from the cell phone we were on earlier today. And Erin had another phone also.
As I suggested earlier today, our salesman in Wisconsin and I would need to inspect the top with Cornerstone to offer any possible suggestions. My salesman is has been in the process of contacting Darren for an inspection report. His input might be useful.
As we were getting disconnected earlier today, I was in the process of asking when you would be in Eagle River. I also believe I asked in the voice mail message immediately afterwards, if there might be someone there to let us in for the inspection.
A physical inspection is the only way we can determine causes or remedies.