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Marex Jewellery / Worst Service - Liars - Unreliable!!

1 Toronto, Ontario, Canada Review updated:
Contact information:
Phone: 416-785-3444

My fiancee bought me an engagement ring. Unfortunately, it wasnt ready in time for our trip where he planned on proposing. So he purchased a "temp" ring in the mean time until the real ring was ready. The store said that my finger was small so they have to make the ring from scratch and should be ready in 4 weeks... 6 weeks the latest. When we came back from our trip I was excited to get the real ring so my fiancee and I called the store to check up on the 4th week. They said it wasnt ready. We called the 5th week, again they said it has not yet arrived and that the manager will give us a call the following day to see status of the ring. We did not receive a call. The 6th week we called again, the person who picked up said the ring still hasnt arrived and that the manager will call us. Again, the manager never called us, instead the person on the phone said that it shows on the computer that the ring would arrive the following week, the 7th week. Getting impatient, worried and upset I told my fiancee that I had a bad feeling about this.
The day the ring was supposed to arrive, I was waiting for the call from the manager to tell me to pick it up. Again, no call. I decided to call the store myself to complain. My fiancee gets a call from the manager saying that he still has not recieved the ring and that he has no idea why the supplier overseas still hasnt sent it. He then continues to say that the supplier has not returned their calls or email regarding the manner. Furious, I told him he needs to gave me ring asap because I had an engagement party in 3 weeks and that should give them enough time to figure something out because I have been waiting for 7 weeks already. He apologized and said that he was going to get an in-house jeweller make the ring because he was still unable to contact the supplier. He said that he could give me the ring in 3 weeks just in time for my engagement party. I called on the 9th week to follow up, he said he was going to look into it. Two days before I was supposed to pick up the ring he calls me and tells me that the ring is STILL NOT READY!! He said their in-house jeweller couldnt make the ring so now I have to wait a few more weeks until their supplier sends them the ring!!! OMG!! The same supplier that was supposed to have the ring ready 5 weeks ago! I was so angry and so disappointed with the quality of their work, customer service, their lies, their excuses and they still wouldnt do anything to compensate me for the time I waited! I started crying because I was so angry that I called the head office. Head office never called me back after I left a msg twice regarding this complaint! Until now... its been the 10th week and I still dont have my engagement ring! I had to go through with my engagement party without the ring I was supposed to have! Embarrassed, I had to tell all my 150 guests the story about European Jewellers/Marex and how much they screwed me over!!! I dont believe anything they say, anything they promise and I dont even want the ring anymore because they have completely angered me. I just want my money back and get the ring somewhere else. Unfortunately, they said no REFUND!!!

After 10 weeks I still have to wait for my engagement ring which was supposed to be ready 6 weeks ago!!
I am i furious with this company!
They are the WORST company/jeweller I have ever encountered. They are NOT TO BE TRUSTED! I will have to tell everyone I know about this and I think that everyone should spread the word that this company should not be worth buying from! There are so many complaints against them, they should just SHUT DOWN!

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Comments

  • Na
      30th of Nov, 2010
    +2 Votes

    purchased at European Jewellers/Marex Yorkdale mall

  • Ro
      27th of Oct, 2011
    +1 Votes

    Nasty pieces of work here...brought three watches in to get batteries changed and was promised they would be ready by a certain day. I made it very clear that I needed one of the watches on that day because I was leaving for a 10-day trip the next. On the day before the watches were promised, I received a call from a store employee (at Yorkdale) to say that all three watches would be ready the next day, "as promised." On the day of, the watches were not ready by 5 p.m. (I was told the courier had missed the pick-up) and the manager helpfully suggested I drive out to Sherway Gardens to fetch them myself, saying her "hands are tied." Unreliable and overpriced.

  • Ru
      3rd of Nov, 2011
    +1 Votes

    I have an issue similar to the above expressed dissatisfaction with the customer service.
    I have a e mail going out to TISSOT re warranty of a recent purchase of a defective watch which was not adequately serviced under the warranty.
    Apparently their policy does not allow them to do better.
    They don't appear to have an email address so I have to deal with TISSOT directly.

  • To
      29th of Jan, 2012
    +1 Votes

    well I got a 14kt Yellow Gold Figaro link chain from them for total of $606 that is too pricey. i just hope that i wasn't scammed...

  • Fr
      7th of Mar, 2012
    +1 Votes

    tolualds you were definitely scammed. compare the prices with any other besides their own store europeon jewellery and you will find the answer. i am just surprised at their guts to tell the customers to [censored] off after they have paid. they think they will always keep getting new customers and they do not need repeat customers. i agree with all the comments above and it is extremely pricey. i just hope their business shuts down soon and all of their sales team goes broke for telling lies to their customers all day

  • Jo
      8th of Aug, 2012
    +1 Votes

    bunch of gay dick suckers .1 short dude lol

  • Al
      27th of Nov, 2012
    +1 Votes

    My bf bought me a necklace and bracelet for Xmas and bought the lifetime warranty package. They never explained what I needed or explained how the warranty worked. So we left with our purchase of the jewelry. I brought it in a few months later and wanted a cleaning which is covered with my lifetime warranty plan. They refused saying that I needed the booklet that they gave me (they NEVER gave me any warranty book) and refused to help me, even though they looked up my purchase in the system and I was there with proof of the warranty purchase!!! So I called to complain and fight for them to issue me a warranty book to avoid this problem again. They gave me the run around saying only head office can re-issue these books. I called 3 times, once a week and left messages, talked to the manager and they all said we are waiting on head office. I was so furious I went in to yorkdale personally and asked who the manager was and demanded that I get a book. Sure enough she issued me one right there. I thought only head office were the only ones to re issue these books???? Ya right! Liars. And the funny thing is everytime I go in for a cleaning they never ask me for this stupid book they clean my jewelry without any questions asked!! How ridiculous is this company??

  • Ja
      26th of Nov, 2015
    +1 Votes

    what is the phone number to their head office? They sold me a defective tissot a few weeks ago. stopped working and said they have to send for a repair and could take months???? like what is that... this place isa joke!!

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