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Posted: Jul 9, 2013 by    

I have never received parts or refund.

Complaint Rating:  100 % with 8 votes
100% 8
Contact information:
United States
Phone: 866.765.0445
I ordered parts from Madhouse-Parts.com and have never received parts or refund. It’s a total scam! I attempted to get money or parts and continue to get run around. Their owner never does what he says.
Complaint comments Comments (3) Complaint country United States Complaint category E-Shopping


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D  11th of Jul, 2014 by    +1 Votes
18 days and still no part!!!On 6-23-14 I called the parts dept. to inquire on the availability of part that was ordered later directly from the web site. I was assured after the female I was speaking to spoke to a male in the background and I was told it was in stock and would ship when I placed the order. I placed the order immediately afterwards and paid through PayPal. After 5 days I followed the listed guidelines on the Madhouse site and requested a tracking number for my order on 6-29. On 7-2 after three days of not receiving an answer, I sent a second request I received a reply on 7-3 that seemed to be an automated response when an order is shipped that my order had shipped and was complete but no tracking number. I allowed 5 days and after not receiving my part, I called the parts counter on 7-8 due to the fact that Madhouse will not actually reply to an email when received, and their policy appears to try to avoid answering their customers, ( in my opinion is a very poor business ethics) when the person answered I ask if the part number I had ordered was available I was told "yes" I ask if ordered when I could expect receipt, the male on the phone ask to where I told him GA he ask if he could put me on hold while he checked I agreed. After nearly thirty minutes on hold, I called back using a second phone he immediately answered. I explained I was on hold on the other line and I was checking if he had forgot me and that I was inquiring about my part that seemed to be readily available but now can't seem to be found and how I could not understand how he could be answering my call on the other line while I had be waiting for thirty minutes, he immediately transferred me to the customer service voice mail and would not answer the phone afterwards. I suspect he recognized I was the order they were avoiding and continued to avoid rather than function as a reputable business and except the situation and communicate with me. I was furious as anyone would be after receiving the voice mail I expressed myself very colorfully. I received an email with a tracking number on 7-9 stating the USPS had been notified to expect my item for shipping. Of course I had already been told that on 7-3 but this time it was scheduled to ship 2nd day and had a tracking number along with $50 insurance, but when I go to check the tracking number it has not arrived. I responded with another email stating "Anyone can order and send a shipping request, unfortunately it shows nothing. Either you are the stupidest people on earth or you think I am!!!" their reply was " Obviously you are the stupid one here. Try reading next time instead of sending emails with insults. Type the tracking number into usps.com and it tracks. We are not responding to anymore of your ###ic insulting emails." Of course their first and only actual email from Customer Service came after I had filed a dispute with PayPal! My part has not arrived as of this post. I would suggest being careful if purchasing from Madhouse Parts they have been evasive and deceitful about this transaction. I am requesting my money be returned and I will locate my part from a reputable dealer whose concern is being honest.
A  22nd of Oct, 2014 by    0 Votes
I ordered parts from this same company and have been waiting since 4-25-14. I have filed a complaint with the BBB and am trying to file a consumer fraud case as well. I was charged $435.45 and have nothing to show for it. I spoke with a guy named Will a few times just to get the run around. Nobody ever returns calls and they don't seem to care about there clients. I am not intending on letting this go and someone will either give me the parts I ordered or my money back. Terrible business!!!
N  24th of Jun, 2016 by    0 Votes
similar experience - no parts and no response! Over to PayPal for refund!!

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