My 83-year-old mother had the exact same thing happen as the previous writer -- she was preyed upon by these leeches. "Kristin" came to the door last August (2008)and pretended to know the people downstairs, asking my mother to buy a magazine for them. My mother was surprised and initimidated, and agreed to buy a magazine she didn't want or need. Not only was the magazine a whopping $52, but they added on $5 for postage!
After "Kristin" left, within the hour, my mother came to her senses and mailed off a cancellation letter to the company.
About two months ago, I wrote them an e-mail and left a phone message. To my surprise, I received a message on my phone from another single-name employee, saying that the refund was in process and that she "didn't know" why it was taking so long, and that she would expedite it. (She left me no extension or other way to contact her again. Surprise!)
Needless to say, as of this writing, over five months later, my mother has yet to receive a refund OR a million-dollar magazine. The company's mailbox is perpetually full because they're "on the other line helping satisfied customers."
WHAT A SCAM!!! BEWARE! And if anyone else knows who I can complain to, I'd love to hear from you.