The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Legacy Roofing / brand new roof failed-- TWICE!

1 Bellevue, WA, United States Review updated:

User Rating: 1 out of 5 stars
by Nancy B 09/01/2009
I was the owner of a single family residence located in Bellevue, Washington. In May, 2007, I contracted with Legacy Roofing, Inc. and Legacy Gutter Services, LLC for work related to my home. I paid Legacy Roofing and Legacy Gutter Services, LLC in full.

The contract I signed with Legacy Roofing promises that Legacy Roofing "will promptly return to the project and repair or replace, as necessary, any significant defect in workmanship, at Legacy Roofing's sole expense." Legacy Roofing Gold Standard TM warrants that it will repair any roof failure causing actual and resulting damages as a result of the defective installation at no cost to its customers and that it will repair actual and resulting home damage caused by defective roof installation.

Shortly after installation of the new roof and gutters, water leaked into my home through the roof, resulting in damage to my property. An inspection by Legacy Roofing discovered defects in the roof installation. Legacy Roofing reportedly remedied the defect and the damaged property was repaired. Approximately one year after completion of the work, Legacy Roofing conducted a follow up inspection. No problems with the roof or the gutters were reported at that time.

On Wednesday May 6, 2009, water again leaked through my roof and caused significant damage to the structure, framing, insulation, sheetrock, and hardwood flooring. I immediately notified Legacy Roofing and on Friday, May 8, 2009, Cliff Hurn, the CEO of Legacy Roofing, Inc. visited my home, inspected the roof and gutters and promised to provide me with a written summary of Legacy's assessment of the cause of the leak and a plan of action to address the roof defects and the damage caused by the defects by the end of the weekend. No such summary and/or plan of action were provided by Legacy.

I contacted an independent roof consultant and had the roof and gutters inspected. The roof consultant found numerous significant defects in the roof and gutter installation, including five conditions that violate specific building codes, which caused and/or contributed to leaks and the resulting damage. In addition to repairs to damaged property, both the roof and the gutters will have to be replaced. I notified Cliff Hurn of Legacy Roofing and Legacy Gutter, in writing, of the defects in the roof and gutter that were identified by my independent roof inspector and provided Mr. Hurn with a detailed account of the resulting damages. I also provided them with an opportunity to repair the defective work and property damage and requested that Mr. Hurn provide me with a scope of repair and a schedule for performing the repair work. Neither Legacy Roofing nor Legacy Gutter Services have responded to my request and no further efforts have been made by Legacy to repair the defective work or the damaged property I have been forced to contract with others to remedy the defective work and repair the damage.

After providing Legacy Roofing and Legacy Gutter with an opportunity to repair its defective work and the resulting damage, A Cost Spreadsheet that details the actual and estimates costs to remediate, repair and replace the defective work and the resulting damage totaling $99, 157.20.I filed suit in Superior court and won a summary judgment, and final judgment for nearly $120, 000.00. I am waiting on the response from First Mercury, Legacy's insurance Co.

I have now discovered through information obtained from The WA State Sec.of State office that Legacy Roofing and Gutters registered a new contractor's business license, #LEGACG913KK less than a week after being notified of my extensive damage from their defective roof installation, listing the Company's Vice president Hans Hurn's home address as the new company address, and they are blanketing the market with flyers soliciting business under their old name and address using the new business license.

Sort by: UpDate | Rating

Comments

  • Le
      2nd of Oct, 2011
    0 Votes

    I hear you loud and clear.
    I am just wondering if the Legacy Roofing and Construction is' Nation Wide' done by different names done by the same family in Arkansas, Houston, Cannon Manfield, TX, AZ, New Jersey, Dallas, Plano, and Fort Worth?
    If it is the same Legacy Roofing and Construction, water is leaking at our home too.

Post your comment