I did the Grant Search Provider and Google Learning Center offers with my Debit Card from these people in April and not only did they bill me on the 05/07/07 for offers I had canceled already within their trial periods but now I have tracked through the records on these people and it only gets worst!
Go to the following for more info. on these guys:
Not only were their products a bunch of junk but the cds even look home made and only have info. that is free out there to look up on Google with the littlest of ease.
Now here is where the bells in my head started ringing.
After getting charged $49.95 for Grant Finder(AKA Grant Search Provider), $39.95 for Keywords4Success, and $7.95 for Clickbuilder all under different phone numbers on each of the charges , all of them offers that I had canceled within their free trials previously by calling the 1866-652-0479 number listed on their products, websites, and some of their charges go under the company name of DR *REG.NET REGNETORD.COM 01.
Not only that, the 1866-652-0479 number and all of their other phone numbers that they list on their charges, products, websites, and services all lead to the same place, a third party company that is only responsible for canceling the CS Center's offers that can not or will not disclose any info. on their companies that they deal with and do not and can not acknowledge nor explain the charges on my account from the companies they deal with. These people won't even give me their physical address beyond the CS Center's PO BOX address which is no help and when asked acknowledge that they are and are not the CS Center and that their actual name is Producer Media in Orem Utah and then give you the runaround for hours!
I did get their CEO Alejandro Vargas number 1-801-229-2293 only to then get a receptionist who also gives you the runaround and I still as of yet have been able to get ahold of this CEO person!
The one thing I was able to get is yet again another set of numbers that they have on file(note it took 20 min. of negations with a receptionist to get these numbers and info.) of the cooperate office of the CS Center 1-435-862-1482 and 1-800-595-3986. The 1-435-862-1482 number is disconnected and the 1-800-595-3986 number gives me 3 options.
I proceed to press option 1 and then put on hold for 20 minutes!
Just as I am about to give up I get a corporate Supervisor named Katelain L. (I ask for her full last name and she says it is not necessary, should have asked further but made the mistake of not doing so) and I then proceed to get an explanation of my charges and she says I did not cancel my trials before their due dates and that I was given the wrong dates of cancellation on those offers and that the person that originally canceled those offers for me had since been fired and the cancellation numbers for those offers and the info. that I had been given was incorrect.
She then proceeds to give me a cancellation # KL312105 for Grant search provider and #KL312298 for the Clickbuilder and Keywords4Success and that I would be refunded within 5-7 business days and then tells me to have a nice day and hangs up.
I then stupidly proceed to take her word on it.
I call back the next day 05/08/07 and luckily get someone on the line in less then 5 minutes and she confirms for me that the confirmation numbers given to me by Katelain L. are correct and that they are processing the refunds to my account for a total amount of $97.85.
On 05/10/07 there are now 2 amounts of $9.95 pending from DR *REG.NET REGNETORD.COM 01.
I call the CS Center and they say that they have nothing on record on those charges nor the previous charges and that there are not responsible for those charges, canceling those charges, nor is there any info. on those charges nor the ones that I had previously on file! They then give me the same bull over and over again and I then just hang up screaming in frustration.
I then proceed to call 1-800-595-3986 and am put on hold for 50 minutes before it disconnects me.
I nearly destroy my cordless phone in agony at it all.
I call them back and am put on hold for 80 minutes before it once again disconnects me.
I try it again and after being on hold for 40 minutes and once again am disconnected.
I give up trying and then call the CS Center to see if I can get a reason as to why this was happening. They then tell me once again that their CEO is not available and that they have no control over why their clients sometimes disconnect their phone numbers or do not answer them.
I hang up and call my Wells Fargo bank and explain the situation and ask what they an do to help me in this situation. They give me the phone bank and a list of suggested info. to have on hand.
I then search these guys on google and the BBB and it is not good.
For one thing the BBB can not actually track these people as they change their aliases constantly and have gone out of business and back into business under different names yet their offers seem to stay the same. It makes no sense and what is worst is that they use the CS Center in Utah's record to get away with thing as the CS Center has a positive rating but is not a member with the BBB nor does the BBB have info. requested on these guys available to them as of yet.
In fact they only have the PO Box address and even the BBB does not know if this is a 3rd party that just cancels the offers or if they are the actual ones doing the offers. It is a mess.
And I tried the name Producer Media under the BBB with no luck.
This may also be because there seems to be no procedure for merchants to report fraud by other merchants, so they keep getting away with it, moving from one industry to another. Their operations are wide ranging and increasingly devious thus they are getting away with scamming people.
No one seems to be able to shut these people done as no knows who they are day to day thus complaints left and right go unanswered.
Oh, and by the way, the CS Center's corporate number traces to a Administrative Contact:
SmartNet Development, Inc
SmartNet Development (firstname.lastname@example.org)
10161 Park Run Drive
Las Vegas, NV 89145
Which is not an actual location but a phone line that traces to a office location outside the United States but beyond that can not be traced further!
The good news on my side is that my bank deactivated my card and sent me a new one and put a claim on all of the charges on my account and debited my account on them while they investigate these people.
The associates at the CS Center say the company is a Utah corporation named MSERV. The Utah Attorney General's office has an open investigation going into e-pro auctions and welcomes any information anyone has about this scam. Find the AG's office at:
And then proceed to click "Contact Us" for a list of ways to contact them and their hours.
So please make your voice heard on this matter there on this subject so that together we can get these people to stop their unlawful actions to stop. I will continue to post further information on this manner here and elsewhere where I can.