The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

KASA auto parts ( / Refund scam and Terrible Customer Service

1 800 Nicolette Mall, Suite 1180Minneapolis, MN, United States Review updated:
Contact information:
Phone: 612-466-3802

On 09/06/2010 I tried to order HID lights but when submitted it said "basket empty" so I ordered again.Right away I get emails for 2 orders. I immediately cancel. Customer service assured me of the cancellation as it had only been 3 minutes.He tells me that we need to change my 2nd order because the computer is wrong.He says I need 2 8000K bulbs at $140 and a fog light kit.I never got the corrected emails so I called about 6 times in 2 days.I'm assured that the order was cancelled and that no charges would go through. On the 8th I get an email saying that part of the cancelled order and part of the second order was shipping which was incorrect. I call to see why and was told to just return it and pay a 25% restocking fee since they shipped it anyway. I asked him why did it ship and was told "I don't know." On the second order(Salesman incorrectly ordered)2 regular bulbs for $140 instead of two 8000K bulbs and a kit.I call them and they tell me that it just looks that way on the invoice but it's really the right items. Feeling uncomfortable, I call again and this time I'm told again I need to do a return at my expense and pay 25% restocking fee on their salesman's incorrect order. I asked to speak to a manager. The rep Derek says"hold on" The manager "David" comes to the phone and talks for a couple of minutes, tells me to "hold on" and hangs up in my face.I call back and ask to speak with "David" and heard laughter as he hangs up again. I called a third time. A rep named Craig answered and I said I need to speak to David! He tells me that no one name David works there, they don't have managers. I told him what's happening so he tries to get the fees waived and says the OWNER Max says no.I tried to track these "so called" packages and the USPS has no record of them even being shipped.The company is in Minneapolis and I am in Alabama.They aren't even going by their return or cancellation policy.The order was placed on the 6th and cancelled 3 minutes later, before the charges and 2 days before it supposedly shipped.

Sort by: UpDate | Rating


  • Ha
      14th of Mar, 2011
    0 Votes

    They Are a very Shady company, They know they are wrong but Yet Time And Time Agian They Cont To Trick There Customers im one of them into thinking according to there praise that they treat customers like number one, and there products are quality product hid kits, when they are not, . they packaged kits like there trash just thrown together, i ordered 2 kits for 2 diff cars and one kit had diff color and other didnt wrk at all, the one kit in pt cruiser wouldnt wrk when engine runs, and twn & country van kit they sent 2 diff color, call next day after recve kits to let them know, and guy was very rude so in my mind ur not shwing me im a valued customer, so having zero tolarance i told him ill be retrn everything asap, then i get 2 emails after with not very detailed info, so i sent both back pay extra ups chrge to ensure them, then few days later i get a refund of 97 dollars and i spend 149.99 and ten was shipping so ok i didnt expect back, but i did expect 140. so they kept over 40 dollars, then when u try to call them its like the rep u talk to try to refer u to call back so i got fed up and contacted The BBB, they said that company was un willing to budge, its fustrating that a company claim they are the best due to products offered, and there about customers all the way liers is what they are and thiefs and robbers on the internet, well at least i got 97 rite, also they sell hid kits as complete when there not, have no warnings to say u might need additional parts, NEVER Buy Anything From, Only due it if u want to be screewed, they have had over 124 complaints saying simular issues.

  • Ch
      18th of Feb, 2013
    0 Votes

    Kasa Auto Parts. I bought what I was told was a chip for my Cadillac for fuel mileage like the Hypertech chips for diesel pickups. My husband and I both asked Danny if it plugged in under the dash like Hypertech and he said, YES. We received it 4 days after we ordered it and it required cutting wires in two locations. Danny told us if it didn't increase our gas mileage that we had 30 days to get 100% refund. I sent the parts back the very next day after receiving it. I called them today and they are charging me 25% restocking fee, which I was never told. I talked to Mac at 612 294-7116 after talking to the manager Derrick Young 763 273-8144 and they would not give me the 100% refund that I was promised by Danny 612 294-7121. I never heard about the restocking fee until today. 2-18-2013. Do not order from these people.

  • Ed
      7th of Aug, 2013
    0 Votes

    I bought a what was supposed to be a power programmer from KASA auto parts and when I got it it is a small plastic 1 inch by 1 inch nob with four wires coming out of the sides of it I work on cars and this thing is total bull ### never buy a programmer from thus company they wouldn't even consider refunding the 165.00 dollars I spent on this thing proof is in the pudding don't buy unless you can see exactly what your getting

  • Ma
      26th of Jan, 2015
    0 Votes

    I ordered a performance chip from KASA a few days ago. After receiving the confirmation email I've gotten several other emails trying to sell me "out of the box / like new" parts that "would work really well with your current order." No big deal. No harm in a guy trying to make an extra sale, right? I wasn't interested, so I never replied. I've also been getting phone calls from a number in Minnesota I didn't recognize. I usually don't answer numbers I don't know. If it's important they can leave a voice mail. Well, after several calls from the same number I decided to Google the number, which lead me to this page. After reading a few of the posts I decided to do some checking. I login to my email find a message from KASA just this morning telling me there is a probelm with my order. Next I login in to my bank account and see that I have already been charged for the order. Most companies don't charge you until your order has shipped. The whole situation doesn't pass the smell test, and now I'm thinking I'm probably out $70.

  • Iv
      29th of Jan, 2015
    0 Votes

    I ordered a chip from ACD the part came from Kasa stores in Minneapolis MN. I am trying to return the product and was told i would receive 100% refund. But I am getting the run around I've called 612-294-7121 and have had no help what so ever. Don.t know what to do now.

  • Ma
      9th of Feb, 2015
    0 Votes

    Update: I eventually did receive my performance chip. I never did reply to their calls or emails. I haven't installed it yet, so I can't confirm it's the right one, but I will when it's done.

  • Kr
      9th of Apr, 2015
    0 Votes

    I used the website, which is Kasa, to order lights for my motorcycle. There is a drop-down list to choose the make model and year of bike, in my case the Suzuki 2002 Bandit 1200s, and I ordered the kit for my bike. A guy called to check with me that the shipping to Canada would be $19.99, and I agreed. I saw the charge go against my card, but didn't get a confirmation or anything... waited a couple of days and called. The guy on the phone told my an email had been sent with a tracking number. I checked my email on my phone and on the computer at home to be sure I hadn't just missed it somehow, and then called them back. I was given a tracking number over the phone, but never got an email with any information. A package did ship to me, and I got home from work prepared to install my new lights. What I got was a bulb, a ballast, and the wires to connect them... but not to fit my Bandit. The base of the bulb that was shipped to me is about half an inch wider than the factory bulb and, of course, there is no way to fit it into the housing. I called again, and was told that the H4 bulb was the right one for my bike and some modification may be required... I asked how I was supposed to modify the base of an offset bulb to fit into a flush housing... he said if I wasn't prepared to do "mod work", I could return the bulb and pay the restocking fee...

  • Da
      6th of Dec, 2015
    +1 Votes

    For all those that kasa has screwed. Go to your bank. Dispute the charge as a fraud charge. My bank got all my money back from these scammers.
    A class action suit needs to be filed against kasa, and I'm starting one.
    Anyone wants to join. Post a comment saying so.

Post your comment