Karaokeinfo.com / No resolve on inactive account
In 2007 I purchased this product which enables file sharing of Karaoke music. The product works just fine and they offer 90 days free support.
In December 2008 my account became inactive, when I read through the download instructions it states that accounts will become inactive if not used in 21 days. I tried to log on, but keep getting kicked off. When I email [protected]@karaokeinfo.com I got no response. I was unable to log onto support because my account was inactive. There is no phone # or address as an alternate way of contacting them. I decided to buy another version and used the same account information. Immediately it came back as inactive. This time I emailed Bob Smith and threatened to report the website as fraudelent. He immediately refunded my money and told me not to "harrass" him any longer.
I sent him a follow-up email stating that I had emailed him three previous times about my problem, but there was no response until I threatened him. I still paid the first time for the service and it no longer works. I would rather have a working account than a refund, but no one will respond to me.
I have my own e-commerce websites and part of the rules for using Visa/MC payment systems I am required to post an address and phone # on the site. Karaokeinfo.com has neither, so if Bob Smith (if that is his real name) decides not to respond, I have no recourse.
I have kept a copy of the emails I have sent him seeking assistance, as well as his curt refund response. I don't know what else to do. I believe this is a case of a good product, but sub par customer service. Can you help?