International Vacation Services / cancellation fee problem
1) High pressure initial phone contact.
2)Sales personnel misrepresent or omit critical details of the program.
3) The only chance you have to rescind the contact without incurring major penalties is prior to your signing the "acknowledgement of Benefits."
4)The documents sign place many legal limitations on the buyer while effectively eliminating the critical responsibilities of the travel agency.
5) The sales person does NOT mention The high "cancellation fees." After checking out the company on the web (immediately after I got home from the presentation where I signed up) I discovered a penalty clause. The penalty clause states:"IN WITNESS WHEREOF, You may cancel this agreement with only the $399 fee plus a 20% administration fee charged, and no further obligation, with 3 business days after signing this agreement." The statement does not say exactly what the 20% refers to so I assume it is the amount that was charged to my credit card ($2995 membership price + $399 administrative fee + $199 annual service charge) for a grand total of $3593. 20% of 3593 is $718. $718 + $399 = $1117.60 which appears to be the cancellation fee! THE PENALTY IS ABOUT ONE THIRD OF THE AMOUNT PAID! Also the Cancellation request must be sent by certified mail within 3 business days or there will be no refund whatsoever.