International Trucks / Mechanical breakdowns!
I'm writing this complaint wondering if I’m the only person in this situation. I'm a small business owner with 4 tow trucks and a light duty service truck. I bought all 4 of my tow trucks from a place called Beltway International in Baltimore Maryland within the past 2 years. Since The International company is known for its reputation with reliability and warranty I figured this was the best way to go. Since then I have had nothing but problems with the trucks. I cannot even begin to write the amount of times our trucks have been in service for reasons due to mechanical failure. I'm talking about stuff that a Preventative Maintaince check has nothing to do with. Alternators, Water Pumps, High Pressure Pumps, Turbos, King Pins, Wire Harnesses, and Cam Shafts just to name a few. These are trucks that aren't even 2 years old and have already had all of this work done. I have been put in a situation that is very hard to get out of, by having the trucks broken down so often it has begun to cost me more money than they are making. Once I talked with the service department at the dealership they basically tell me that the only thing they can do is fix the truck, even though on numerous occasions the thing that they need to fix, has already been fixed before. Part of my biggest complaint is when the trucks go in for service with an appointment scheduled, it doesn't get looked at for approx. 2 days, then it takes a day or 2 for them to figure out what is wrong with it, then 7 out of 10 times the part has to be special ordered. As of right now I have two trucks down, one of them needs a camshaft (for the second time) and the other needs injectors or a high pressure pump (2nd time on injectors, 3rd on high pressure pump). After talking with one of the service guys today, he told me that my camshaft is "code L" (whatever that means) and it wont be "shipped" until august 5th (today is July 17th). I feel that International should have to take responsibility for their products they sell. There is obviously something being done wrong at the manufacturing plant where these trucks are made or the same thing wouldn't be breaking down over and over on multiple trucks. Another incident I had with International been upon purchase of my second truck (which we had special built for hauling 3 cars at a time). After driving it a couple of miles we realized something was wrong in the transmission and took it directly to the dealer. We were informed that something in the transmission was put in backwards. Before the first payment was made on that truck it was in the shop for over a month waiting for another "code L" part. International fixed the problem with no charge but the transmission has never been right. After getting numerous replies from the dealer saying that there was nothing wrong with the transmission, and after driving it for a little over a year with the transmission acting like it does, International told me that I would have to pay to get the entire transmission rebuilt due to "Driver's Error". I tried to explain to them that I have been telling them since day one that the transmission wasn't right, but was basically told that I have to pay to fix it or get a broken truck back. To this day the transmission still acts like it does. This has put a strain on me, my family, my employees, and my company. Once a truck goes down for repair, it not only affects the company’s pocket, but the drivers depend on that truck to put food on their family’s tables. I'm sure that if I’m going through all of these problems with 4 trucks, there has to be more people out there with the same kind of problem. Please e-mail me with any stories that you have related to this, and hopefully we can come together and hold someone accountable.
Thank You firstname.lastname@example.org.