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I purchased a Simmons Beauty Rest cal king mattress from Easy Life furniture in Laguna hills and within 1 week of the delivery I reported a problem with the mattress as it was sagging and the pillow top was not holding it surface with the mattress base.
Easy life sent out a request to Integrated Bedding group and a very rude 'technician' of theirs came to inspect and based on his findings - IBG sent a letter that everything is fine with the mattress and nothing can be done.
We used the mattress and after a few months both me and my wife have developed Muskuloskeltal and gastric problems and I now have a bad shoulder because of the wrong posture continuously sleeping on this faulty mattress and my wife has a bad knee . We have spent a few hundred dollars already on medical because of this mattress - It shapes like a boast after you sit/lie on it. The Pillow top is not holding its surface and you get bulges on the portion where there is no weight.
We filed another complaint with Easy Life and recently another technician form IBG named � �Hulio� came for inspection - fortunately he was not rude like the first one and he admitted that there is a problem with the mattress and it is not right and he did write all the findings and measurements on his form and told me that he also observed a stain and needs to report it - which was fine as there is a faint stain from a soft drink.
To our utter surprise this time also IBG sent out a letter stating there is nothing wrong and we are responsible for the stain - well they are not looking at their own technician's findings and there is not mention of it at all and making an excuse about the stain which was not there when we first complained about the mattress within first week of use.
It says Warranty covers manufacturing defects � yes sir the mattress is definitely defective. Any layman can tell that it does not require a technician to figure that out.
It is high time someone should pull up this companies for this 'mattress scam', they are making insane margins on sub-standard products where they can afford to pay dealer margins and can also afford 2 visits from IBG technicians.
I am going to send this letter to Simmons, IBG and to all other competitors of theirs - Sealy, Serta etc. ( I hope they are not a part of this scam too ) along with consumer court and LA times, OC register to bring these cheats to light.
I saw numerous complaints about this scam at complaint.com also - http://www.complaints.com/directory/2004/may/22/13.htm
I congratulate IBG on being a faithful �Watchdog� for Simmons and not allowing their sub-standard and faulty products to get exposed. They are so professional (read con) that they don�t even print their contact details on the letters (there is no letterhead) they send out except a PO box return address on the envelope and there is no website even where you can find a contact.
The complaint has been investigated and resolved to the customer’s satisfaction.
My complaint will sound almost identical to the ones above. We bought a Diamond mattress 2 years ago after being told how great it was and had a 20-year warranty. Within 18 months it was sagging and getting lumpy. We talked to the store where we bought it and they gave us the number for Diamond Mattress Co. who said they would send an inspector from this IBG company. A very nice young man came. He took the mattress off and noted that we had a solid 3/4” plywood platform covering the original slats that came with the bed. He told us they were all intact but it was the plywood that made it solid. He measured the lumps and indentations on the mattress and said it was most likely a defective mattress. He gave me a piece of paper to sign stating that he did the inspection but it didn’t give any of his findings other than the mattress had no stains.
I got a letter of denial today from Diamond mattress. Apparently the inspector wrote an entirely different report to them than he told us. They still insist the slats are broken and that is what caused the mattress to go bad. The inspector told us the slats have nothing to do with the mattress since they are covered with the solid board. So someone is lying and we are stuck with having to buy another expensive mattress. We are in our late 70’s and can’t help to think we are being taken advantage of.
I purchased a Beauty Rest Pressure Smart King size Mattress from Mattress Firm in Santee along with two box springs. The mattress started sagging a few months after the purchase and I called Mattress Firm to file a warrantee claim. They told me they would send out and inspector. The Inspector came out and he was very polite and explained to me as he was doing his Inspection on what he was checking for. The mattress had a definite sag to it and when he removed it and checked the box springs and support he told me the foundation has nothing wrong and fully supports the mattress. He said the problem is a faulty mattress that happens now and then during the making of the product. He put everything back together and then handed me a document to sign saying it was to confirm he did the inspection and I should hear back from Mattress Firm in a week or so for replacement.
I called Mattress firm about when they were bringing the new Mattress and was told they voided the warrantee due to insufficient support for the mattress. This is when I actually read the paper the inspector had me sign to verify he was here to do the inspection. Well the Fine print on the form states "By signing below I verify that the inspector has not disclosed any information as to whether or not the product is defective or left me with any expectation of what may or may not be done. It is customer service that will make determination not the inspector
How miss leading is this to say the form is to show he was here and did the inspection? So it sounds like this is a routine with your company to tell the clients so sign a paper so he can show he was here. Sure I should have read the full paper but I am 77 yr old Marine corps Vietnam Veteran on Disability and still have the idea in my head that people are Good and Trustworthy and when they tell you with a sincere voice and attitude that its just a paper to show he was there and not disclose what is actually in the paper is so WRONG. I paid almost $2000 dollars for a mattress that will cause me more pain then I have now from agent orange. I will be talking to an attorney and reporting this to better business bureau also.
Ray Sims
I've also had a inspector from IBG come out after I complained of sagging on a 3 year old mattress in otherwise perfect condition that has a 10 year warranty (Sealy). When he was here he said it was obvious as soon as he walked into the room and when he did his little test he showed me how clear it was and not to worry (I had expressed doubt since I know how these companies scam people on warranties) because even though he's not supposed to say anything, "it's clear that this should be covered under warranty and there's no way they can say there isn't an issue." Guess what, IBG's email I got said "Mattress measures normal impressions, within manufacturers guidelines." When I called Integrated Bedding Group their voicemail says "If we did you're inspection already then we are done." I'll be letting the court decide how "done" we are now since they seem to have no desire to ever do the right or professional thing.