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1 United States Review updated:
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I bought a light system (reflector bulb ballast) from them had to wait an extra two weeks for the ballast understandable.When I plugged the ballast in it was making a loud buzzing noise, I was concerned about the noise so I looked in the book that came with it.It said some ballasts make a loud humming noise and if its making excessive noise to have it checked out.I emailed igrowhydro my concern their response was some ballasts make a lot of noise and I should consider upgrading to a digital ballast.So I called the manufacturer (sun light supply) tech described the sound and they said it could be a bad igniter.I then called igrowhydro and spoke with Kay and told her about the problem for a second time.I told her I contacted sunlight supply about the noise and I wanted an even exchange, pretty simple I thought keep the customer happy after I waited two extra weeks and when I plugged it in it could possibly be bad.Wrong thinking on my part Kay told me "if the light was working then there's no problem some magnetic ballasts make a lot of noise that it can be annoying and theres nothing they can do about it and I should upgrade"she told me that three times like it was her only defense.So I told her I wanted an even exchange and to ship me a new ballast and I'd ship the bad one back.Kay said she'd have to charge me a 50% restocking fee and they couldn't sell the one I shipped back, way would they charge a restocking fee if they can't sell it?I then told her my opinon of the situation to keep the customer happy by doin the even swap after the aggrevation I had.She wouldn't budge and said the only way I would get a new is if the ballast stopped working completely.In my frustration I told her I was gonna drop it on the ground to break it or spray water on it, she told me she was gonna put that on my account that I said that.Kay's customer service was awful she was in no way making an effort to help.Shame on me for not doing my homework on this awful company before I made my one and only purchase from them.I will be posting this lack of customer service on every review site I find.

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  • No
      10th of Oct, 2012
    0 Votes

    This troll has gone around the entire internet posting this, this guy along with a few other people are employees of the physical igrowhydro store in Northern California, there is a huge difference between and the physical store.

  • No
      3rd of Jun, 2016
    0 Votes

    Once again someone who is confusing the web company and the physical store in Northern California.
    Live bugs must be shipped overnight or 2nd day air, choosing shipping methods should be pretty obvious.

  • Ch
      3rd of Jun, 2016
    0 Votes - You should be very careful if you choose to ignore all the warnings and try to purchase something anyway
    United States

    I ordered predatory mites, received a confirmation via email and began to wait. Over 2 weeks later after not receiving a package or communication I began trying to get in contact with these people. I tried three different numbers multiple times and finally got through when calling the store directly. I told them my situation and was hung up on. I called paypal to cancel the payment to find it was never processed. Then later I received an email saying they could not ship the mites via the shipping option on their website.

    So to recap you use their site and pay, they cant complete the order so they say nothing for weeks then you have to bend over backwards to find out why and still end up at zero. Good business practice there, its no wonder the web is filled with negative reviews I should ave listened to. Dont be fooled either by the response that all these negative complaints are for a different company. THIS company, selling plant goods, sucks and you should be very careful if you choose to ignore all the warnings and try to purchase something anyway.

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