Dear IBSN Client, I appreciate your cause of concern that our staff didnt respond in time..probably for the mushroomed volume, which is no excuse for them ...But I humbly sumbit to your attention that we dont practice anything above the law..no risky or hanky panky tax treatment happens at our office - we have our own internal compliance, and our practice is tightly monitored. Planning on a tax return cannot be assumed as a wrong advise and I am writing this to you as the Chief Knowledge Officer of the company.
If you opine, your tax planning was abused by us, I request you to immediately write to my personal email ID: email@example.com and I will post a full synopsis of the case matter. I also wish to submit to your attention that we being a large preparer, our practice is frequently under the scanner of IRS and for a mere $200 average fee upon a tax return, there is no reason for us to recourse to malpractice.
The problem, honestly that we have is demand vs the staff. It is turning extremely hard to qualitative labor with language proficiency as well as professional knowledge. Each staff is loaded for files take their pressure from March onwards and within 60 days of tax season we process at least 70, 000 - 100, 000 clients.
I will be very obliged, if you could share your file number on my E-Mail address and I will immediately track the Senior Tax Team Member to appraise you of the case synopsis and the planning material that we used in preparing your file.
We definitely represent a case for 7 years and that is what has been our merit and strength as most of the consulting population that we have get rotated globally. No other firm in the industry is offering 7 years case representation for the fee that we charge. I should also address to your kind attention that not more than 2% cases were subject to IRS audit and we have been maintaining this profile and merit ever since we started this service process.
Customer Support is the major bottleneck for us and we are seriously scratching our heads to find a solution - Definitely accept even a % increase in staff commitment towards customer approach will reduce lot of escalation for us. The problem, they are heavily loaded.
Laxmi Palaypu, CPA ACA
Chief Knowledge Officer &
Chief Business Architect