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Hutch / Wrong information

1 India

I have been using hutch service for quite some time now and have always experienced problem. The customer care agents has no updates and has caused a lot of inconvenience due to their lack of information.
I have recharged my no on 30/08/07 with rs.495 which is supposed to give me a years validity and to charge .25 p for calls made to hutch phones. However , i have been charged at .50p to hutch phones till now. When asked the customer care agent about this he said that the charges have been reviewed and according to the new charges the rate is .50p to hutch phones. At the same time, the vendor from whom i got the refill coupon maintains till date that its .25p to a hutch phones.. Cud u please tell me whats going on here . Its really very very frustrating to experience something like this. U actually feel cheated in a situation like this

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