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Hp Gas Agency - Tyagi Gas Agency, Nandgram, Ghaziabad / Poor Customer Service

1 India Review updated:

The above mentioned Gas Agency is one of the 3 gas agencies present in the entire Ghaziabad Area. I'd my connection at Delhi with Amit Gas Agency - HP retailer, and the service provided by them and the way they deal with the customer is simply superb.
But I was really shocked to interact with the guys here at Tyagi Gas agency and being a lady they should have a basic understanding of how to behave. They were beyond the "Rudeness" and whatever queries I was having was being answered in a negative tone.
Being the only resort for the people of Indirapuram these guys are taking advantage and do not have the courtesy to Welcome a new client.
Request some higher authority to please speak with these people and improve their CUSTOMER INTERACTION Level.

thanks.

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Comments

  • Vs
      20th of Nov, 2008
    0 Votes

    I had my HP gas connection at Goa, at Dona Paula till October 2008. The service was very good and the employees very efficient and courteous. Since the HP service in Goa was so good I took a transfer voucher to Uttar Pradesh when I had to move to Indirapuram, Ghaziabad. Since Tyagi gas service is the nearest one at Nandgram (which is actually quite far from Indirapuram with autorickshaws charging anything between Rs. 150-200) I contacted them. I was in for a rude shock after the pleasent experience at Goa. Apart from being non-cooperative, they insisted on a tenant certificate as residence proof. On telling them that the flat I live in is owned by my family and that I don't pay a rent and am instead ready to give a bank statement from a nationalised bank as proof of my residence as well a letter by the person who owns the flat stating that I am a resident of the flat, in addition to my PAN card, they insisted that only a rent document drafted on a stamp paper is an acceptable proof. What do I do ... lie on a government authorised stamp paper that I am tenant when I pay no rent???
    Since several multistorey apartments have come up in Indirapuram, it will be good if HP has agencies at Indirapuram. Above all regular customer feedback check should be used to renew franchisees. Also, the employees need to be updated of the alternative and acceptable identity proofs. If someone does not have a government job, does not have the house/flat in his/her name and need not pay rent, does not drive and therefore does not have a driving license - looks like the person does not exist at all for HP Gas Agency, Nandgram. I was most helpfully told, just get a rent affidavit done, it is a ten minute job ... of course the fact that it is not authentic does not matter at all. Maybe the folks are genuinely ignorant of alternative proofs.
    The Tyagi gas service at Nandgram, Ghaziabad was as disappointing as the Dona Paula HP Gas service was wonderful at Goa.

  • Sh
      25th of Mar, 2009
    0 Votes

    Yes, even I have faced same kind of behaviour from tyagi services, they r taking advantage of being only resort in indapuram. strict action shoudl be taken against these people

  • Ra
      2nd of May, 2010
    0 Votes

    People be careful... THe Gas booking details are being leaked out to unauthorized fraudulent people in Ghaziabad . Some one comes without dress and says they are form HP Gas. THey say the Gas Van is downstairs and take away the cylinders and never come back. If you do not inform any outsiders, no one knows your Gas at home is over and you have booked one. How come te e person coming and taking away the cylinders have knowledge about your home address and that u have booked one and what time it is going to b delivered .. Be Very Careful as it happend a lot aroubd Holi time.

  • Ab
      10th of Jun, 2010
    0 Votes

    I am sure they people even do not know how to read this page .. such ruthless people do not deserve to be in industry.
    we all need to be united against such odds .

  • Co
      14th of Jun, 2010
    0 Votes

    Tyagi Gas Agency is hopeless in customer service. I am trying to reach their phone number for gas booking for last four days. I am not able to speak to their booking officer. I get a message that 'line is busy, please try after sometime'. Even if phone rings, no one picks up. Their unprofessional activity needs to be reported to HP officials and district magisterate.

  • At
      16th of Jun, 2010
    0 Votes

    Hi, I have just shifted from Mumbai to Indirapuram and have Transfer Voucher (TV) for HP Gas connection,
    looking at such a good feedback from my friends above, I would prefer not to go to Tyagi.
    Now can I opt for any other LPG Service Provider on the same TV?
    I shall be thankful if anyone can help me.

  • Sh
      23rd of Jun, 2010
    0 Votes

    I am living in Indirapuram ghaziabad.
    I am not getting any responce from the agencies on this no. 2870333 and 2871150 since last 7 days, my consumer no is : 620141

    Please help to reach them any how.

    Best regards

    Shyam Joshi
    09717411336

  • Ra
      23rd of Jun, 2010
    0 Votes

    HP Gas has PAthetic service.
    U can get a new gas agency from Bharat Gas Agency which is located in Sector 1 Vaishali, Ghaziabad, Near FUN Cinema. (Sun Valley School)

    TYagi GAs Agency doesn't exist anymore . New Contact nos. for Pawar GAs Agemcy are 9310982900 / 2895825 / 2822801/ 2825032 / 2825451

  • Ra
      23rd of Jun, 2010
    0 Votes

    Can someone file consumer complaint for their poor Service!!!

  • Ti
      6th of Jul, 2010
    0 Votes

    we have been trying to get in touch with this agency to book a gas...it is getting hopeless everyday as there is noone picking up the phone, we dont know whats the matter, the attitude of their staff is PURE SARKARI...we are really tired of this system and waiting for the piped gas supply...i dont know when we would be able to get rid of stupid & uneducated people like these...they are not picking up any calls and there is no trace of men even in the office...

  • Sa
      10th of Jul, 2010
    0 Votes

    Sir,
    In addition to the already registered complaints here against tyagi gas agency poor services, i am here to remind you once again that the telephone lines of the office are always either find held up or they don't pick up the phone at all. This causes lots of inconvenience to the customers. Also, the gas that is finally registered takes lot of time in its delievery and is far below its accurate weight. We thus request you take the necessary actions as soon as possible.

    Regards,
    Mr. Satish Aggarwal

  • Sh
      12th of Jul, 2010
    0 Votes

    Tyagi gas agency is worst agency

  • Ms
      27th of Sep, 2010
    0 Votes

    I have been trying to get in touch with Pawar Gas Agency to book a gas. I have tried so many times but all numbers are always coming busyso I do not know what is the reason behind it.

    My consumer no is 620699 in the name of Sunil Singh

    Pls suggest me how to book my gas and how to contact with them? it is very urgent. Do reply.

    Hoping for your consideration.


    Sunil Singh
    9311991414
    Gyan Khand - I, Indrapuram
    Ghaziabad

  • De
      28th of Sep, 2010
    0 Votes

    My consumer no is 621374 in the name of Sanjay Kumar, I am facing same problem since last one month.

    Please do the needful and suggest me how to book my gas and how to contact with them?

  • Ra
      23rd of Nov, 2010
    0 Votes

    I found Pawar Gas Agency is worst than Tyagi, trying all the phone lines but all the lines are busy all the time, looks like they have taken all the receiver away.

  • Ta
      12th of Apr, 2011
    0 Votes

    Service from Tyagi Gas Agency is the worse I have ever experienced. It has been few years that I am using their service (I have no other option, I stay in Vaishali and this the only agency cater to this area). It is a real exercise for me and my wife to get in touch with them .. none of their telephone numbers are in working condition, they keep changing their numbers every now and then. I am not sure if HP as organization has any machanism to keep control on their dealers and have some quality checks on them. Looking into my experience with them I can only say HP SUCKS !!!

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