Hit it Rich Slots review: Lost all levels, coins, status 4

I had almost 500, 000, 000 coins last night and was at level 71. This morning I have 13, 000, 000 coins and am back at level 1. I want my coins and level back!

i completed two offers on consumer rewards for a 500 dollar gift card and coins for the caasino. i completed audible and lifelock but nothing

Dear Support
You have taken money from my bank account for purchases of zynga poker
chips that I have not received on several occasions, please settle this
matter, Also in my early days playing this game you took up to a billion
chips off me 1 time and 100, 000, 000 another time yet you blame me and
there's still no reply from you, why? Now you have taken 5million
chips off me when I was placed 3rd in the tournament and this is the
second time?Does anyone deal with these issues, how about looking into all my previous
complaints for a change and giving me back what is mine?Take a look at this from FORBES!Paul Tassi
(QUOTE from FORBES:-It’s one thing to interview CEOs. They’ll give you standard answers
about how everything’s grand and they’re doing everything they possibly
can to provide the absolute best experience for players and all that.
But often times, you won’t be able to get past that PR-approved shell,
and delve into what the company is really all about.
That’s why I thought it was a good idea to seek out actual players to see what
they thought of social games giant Zynga, which has been a powerful
big-seller of virtual items and is planning an almost billion dollar IPO
imminently, but has had serious problems with its user base over the
years.One longtime fan I found stood out in particular as being very
knowledgeable about the brand, and I decided to give him a forum to
voice his complaints about Zynga, and what he says is representative of a
host of veteran players dissatisfied with the company, and the
explanation for why the company is bleeding users, and fails to retain players past a certain point, something that’s a bit unsettling for investors ahead of their upcoming IPO.
The player’s name is John Sweeney from Treasure Island, Florida. He hosts and owns The Facebook & Zynga Podcast, writes The Facebook & Zynga Blog, He owns a radio station for players called Social Network Radio, he’s a member of Zynga’s Mafia Wars Players Advisory Committee (PAC) and is also the Godfather of a powerful Mafia
Wars Family called {KOS}. Here’s what he had to say about his experience
with the company.
Forbes: Can you talk a little bit about your past involvement with Zynga games? Which did you play? How often?

Sweeny: I have been an avid player of all of their
games for over 3 years now. As a member of Zynga’s PAC we all acted as a
liaison between the players of Mafia Wars and the company (for free).
We would gather the players input on what issues the players were
having, bugs in the game, any exploits in the game would be reported to
be fixed. We would also give feedback to the developmental team on new
features they were looking to add to the game and in some cases test out
features before they were released to the entire player base to make
sure that they worked. Unfortunately they took our feedback but never
used it in most cases due to upper management.
What changed your mind about their games? What has your experience been with their support or customer service?

What has changed my mind is the complete lack of communication from
them, the lack of respect they show for their players, the failure to
incorporate good ideas from the player base to improve the game and the
fact they just over load the players of ALL their games with too much
content, thus taking the fun away from the GAME. Yes, they are games and
should be fun, but they’ve made it a job now, not a game.
As far as my experience with their support staff, it went from really
bad to really good to back to really bad. The support staff just don’t
understand the games and the features and have little or no respect for
the players, in some cases calling the players liars and making the
player quit because of it. They never fix the game issues they have or I
should say they fix very few, to be fair. They instead buy the players
off with reward points or virtual loot items to make them go away. This
is not to say there aren’t good ones that do honestly try to help, but
they are very few and far between.
What do you make of Zynga’s attitude where they don’t seemed concerned about retaining players?

This really doesn’t surprise me as this has been the way it has
always been with them and now it has just gotten worse. They have lost
complete focus on what to do and can’t seem to dig themselves out of it.
It doesn’t help that management does not support the Zynga staff as
management’s answer is that every time the DAU ( Daily Active Users)
goes down throw new content at the players to try to keep them
interested- which always backfires on them as too much content equals
a quick spike in DAU followed by a major drop 2 or 3 days later which
then requires more new stuff to be thrown at the players. It’s a vicious
never ending cycle, which is why you are seeing their numbers drop like
they are.

Do you think anything about their games is exploitative in terms of getting players to come back and keep playing?

Absolutely ! They make it very easy to get addicted
to the games because what they do is keep everything nice and fun in
the beginning, but then you hit a certain plateau or level in the game
and you find out if you want to continue to advance you need to spend
money on virtual items. They keep it cheap and limited to just a couple
of things at first so you say, OK that is cheap enough and it’s fun so
I’ll do it. Then you hit the next plateau and find things just got more
expensive and all of a sudden the game features aren’t working right but
you are still having fun so you do it again. This goes on for awhile
but then it finally hits the players ‘Why am I spending money on a
broken game & a FREE game to advance?’ That is when the players quit
and numbers go down. While I don’t mind Zynga making money on the game
they need to keep prices low and stop charging for every little
thing, these are virtual items not tangible items that you actually own
and it is just a game.
What problems do you see with them relying so heavily on Facebook for the success of their brand?

This is a major issue for them. First off Zynga’s name on Facebook is
really bad, while yes they are still the largest Social Game company
they are losing market share to other companies which are much smarter,
have better reputations and have learned very well from Zynga’s
mistakes. They are locked into a deal with Facebook for another 3 and a
half years. The new platform Zynga wants to do will never take off
because they keep losing their customers due to the way they treat
people, so why would they come there to play games they already hate?
The fact that Facebook likes to throw temper tantrums to get their way
when they want something and stop Zynga and players from allowing posts
to be put on the site from time to time ( which is an important part of
their games) is another issue. There are many other social sites Zynga
games are on, but they don’t support them like they do the Facebook
games so they die because they make the most money from Facebook. Even
though the other sites don’t take as much money from their virtual items
sales, it makes you wonder what’s going on. And what happens if
Facebook decides to restrict them even more? These are social games on a
social site that isn’t very social anymore. Where is the real growth
for Zynga ? How will they make money? Relying on one platform for growth
is just bad business.
What do you think the way Zynga handles its customers means
when it comes to the company going public with in IPO? As a player,
would you invest in them?

The way I see it is that the IPO will be a short term hit but will
die very quickly especially if Zynga doesn’t change its ways FAST. When
you invest in a company you look at everything and how a company deals
with their customer base is a major factor. Would you invest in a
company that has no regard for its customers thus making future growth
next to impossible under the current climate with the company? Sure they
will now have to answer to more than just their customer base. They
will have to answer to their shareholders who will demand change. Which
is why I honestly feel Mark Pincus
is looking for this final payoff with the IPO and will then sell the
company so he doesn’t have to deal with the headaches anymore. Whoever
takes over will have their hands full trying to figure out which way is
up and have to try to restore the company’s reputation, not to mention
try to fix all the games issues that have gone untouched for ages and
what won’t help is the fact that half the staff who work on the games
and have stock in Zynga are going to be leaving will just make things
worse not better for the company. So as a player, I would never invest
in the company in its current state. Well, maybe I will buy a single
share just so I can go to the shareholder meetings to demand change, but
then again Pincus doesn’t care anyway, so I guess I will just buy a
value meal at McDonalds and call it a day.
So, what to make of all this? Sweeney is clearly a longtime player
of the company’s games, and one of the rare “paying” customers that
Zynga desperately needs. But how are they going to double their number of paying customers the way they say they will, if they can’t even keep the ones they have happy?
A company’s poor customer service does not necessarily make it a bad
investment. I hear nothing but support horror stories every day coming
out of EA, but it’s one of the biggest brands in the business and isn’t
going anywhere. But when you combine poor support with a unfairly
addictive, disappointing and often broken product? This is the reason
I’ve never believed Zynga is a good long term bet.
This might just be one story of one fan, but it speaks to a shared
experience of many players. Decide for yourself whether you think this
is a company worthy of your money.I wonder if you will listen now as another loyal player"" maybe I should seek legal advice due to the insurmountable stress you have caused me?Lee On Friday, 18 November 2011 9:24 AM, Lee Coward wrote: Dear PedroI
don't know how I violated the TOS you mentioned, I'm innocent here, all
I did was buy chips and the next thing I know they were all but gone?
Anyway, please don't block my account again, Im hospitalized here and
this is the only thing I have to pass my time. If you could explain to
me how I violated the TOS i will ensure it doesn't happen again!Meanwhile I am sorry but thank you for reinstating me.Kind RegardsLee--- On Thu, 17/11/11, Zynga Customer Support wrote:From: Zynga Customer Support Subject: Reply from Zynga Customer Support[ ref:00D6J52i.5006G7oJS:ref ]To: "lee_cwrd@yahoo.com" Received:
Thursday, 17 November, 2011, 5:38 PM
Hello LEE,

We
recently suspended the account due to playing behavior that violates
our Terms of Service. After a careful review this suspension still
stands. If
you choose, you may reinstate your account. Accepting this option
allows you to have 10% of your chips back up to a maximum of 1, 000, 000
chips. In order to reactivate your account, please visit our game and carefully follow the instructions. We really appreciate you being a loyal Texas Hold’em player. The Terms of Service are available for review through the link provided below: http://www.zynga.com/legal/terms_of_service.php

Regards,
Pedro
Zynga Player Advocate
Your Incident # is: 111117-[protected] Discussion ThreadIncident Entry by

Zynga Customer Portal

Thu Nov 17 05:25:00 GMT 2011
I BELIEVE MY FACEBOOK ZYNGA POKER
ACCOUNT WAS HACKED WHEREBY I LOST ALMOST 100, 000, 000 CHIPS. I SHUT DOWN
THE GAME AND WHEN I TRIED TO ENTER THE GAME AGAIN I GOT A MESSAGE
SAYING" Your information has been sent to our customer service
department. We will review your case (est. time 72 hours) and take
action as necessary"! NOW I CAN'T ACCESS THE GAME AND IT HAS BEEN 5 OR
SO DAYS, PLEASE UNBLOCK THIS FOR ME!

I had 9, million in coins and lost all money and had to start all over. I have spent a lot of money on this game and I'm very disappointed. I hope you will take care of this asap