The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Heavenly Printing / Misleading scam artist

1 15715 E Valley way AveSpokane, WA, United States Review updated:
Contact information:
Phone: (509) 926-4201

Jeff Marsell had a secretary at a church contact our corporate office asking for a rep in their area, which my company sent me as a lead for business. (Oh, that could be mistaken as false presences) When I contacted the lead, she stated she wasn't interested in our services, but a Jeff with Heavenly printing was. I contacted Jeff who in turn emailed me a copy of an ad THAT I NEVER ASKED FOR. This paper did say it was a verbal agreement to advertise. I in turn faxed the ad back with possible changes and wrote DO NOT RUN WITHOUT APPROVAL. They ran the ad WITHOUT WRITTEN APPROVAL. They then sent bills to the house, without my knowledge my other half paid them for a couple of months. When I found out, I sent Heavenly Printing a letter requesting them to STOP the ad, since I NEVER SIGNED AN AGREEMENT. They continued to bill and turned the unpaid balance of an unsigned contract over to a collection agency. I did fax all the documentation to their collection agency stating I DID NOT SIGN an agreement and infact the last paperwork to Heavenly stated DO NOT RUN WITHOUT APPROVAL. The collection agency stated they spoke with the owners who informed them since some payments were made I had agreed to the contract. Unfortunately, someone else in our household was paying the bills without consulting me, I did learn a big lesson here. Once you make a payment, you have agreed to an agreement, it does not have to be signed. WOW WHAT A LEARNING EXPERIENCE.
Well now my credit has a bad mark because of HEAVENLY PRINTING and their collection agency.

Jan of 2011 - I received a certified letter from Heavenly Printing stating 2 counts of slander in my comments,regarding the BBB. So, I have removed those comments. Part of their letter is as followes: ""Complaints Board" is a one sided Company that only takes Complaints without any follow up. Heavenly Printing was never contacted, and never had a chance to rebuttal. Because of these slanderous comments against Heavenly Printing, we are now being denied service and sales from Churches and Sponsors who have Googled Heavenly Printing and found your complaint."
"Heavebly Printing demands this Complaint to be removed by the end of January 2011, or they will take legal action for slander and punitive damages up to $10,000 in small claims court" Then they went on to comment "If you remove this complaint, Heavenly Printing will drop any legal action and have our Collection Agency Bonded Adjustment Company contact the credit bureau and remove the mad mark on your credit, since the account has been paid in full. This will restore your credit to its previous level, improving your credit score for future transactions" Signed by Penny Marshell – Owner

With my reposting I highly doubt I will have the collection removed from my credit. But, I will share if I get another certified letter for telling everyone the truth of what happened to me. I did remove the information regarding the BBB, (which I found out did not get posted) and the rest is FACT and it happened to me. I am just sharing this information with you, because I feel the obligation and hopefully they will change their way of committing people to VERBAL agreements instead of Signed agreements. Thats what I would like to see them change.

IF YOU ARE AN INDEPENDENT REPRESENTATIVE OF ANY DIRECT SALES COMPANY - from my personal experience would recommend NOT TO accept any verbal forms of request to advertise with Heavenly Printing, I believe they are NOT HEAVENLY at all. PERSONALLY I FEEL they were not christian in their ways of tricking me into becoming a customer with them. If they start to show up front the CONTRACT - then have at it and advertise - but ONLY IF YOU GET TO SIGN an agreement. Wishing best of luck to anyone who decided to use Heavenly Printings services.

Sort by: UpDate | Rating


  • Ly
      12th of Apr, 2010
    0 Votes

    I was contacted today by a Jeff from Heavenly Printing who said he was working through a church in Nashville, TN and needed someone to represent 310 families and be an exclusive representative for them. He left a phone number of 951-850-9909. Thank goodness I checked here online first before even returning the call.

  • An
      1st of Jul, 2010
    0 Votes

    I received that call from Jeff today. Wonder what he'll say to me when he returns my call. Thanks for posting.

  • Je
      1st of Jul, 2010
    0 Votes

    This issue between Michelle Murtagh and Heavenly Printing has been resolved. There is no claim with the BBB, please check for yourself. The account is paid in full with the help of the collection agency. Heavenly Printing currently has a B+ rating with the BBB. Heavenly Printing has been in Business since 2003 with 38 Churches in 17 States. With around a dozen Sponsors for each Church that is well over 400 customers per Year. That is nearly 3, 000 customers in 7 Years and the BBB has received 3 complaints. Wow, what a fantastic success rate.
    1 of those complaints is Michelle and that one is dismissed. The other 2 as you might guess also did not pay their bill and had to go to collections. Anyone in Business knows people don't pay there bills sometimes. The Electric Company shuts off the power, the Gas company shuts off the Gas, the Cable Company shuts off the TV. Heavenly Printing had to resort to a Collection Agency after Years of having to continue to pay the Churches, even though the Sponsors didn't pay. A ligimate complaint comes from a customer that is paid in full, yet still has a problem. To use a Sports example have you ever heard the winning Team compain about the refs?

  • Li
      12th of Jul, 2010
    0 Votes

    I was contacted and did get a contract from him. What am I suppose to do now? Am I screwed??


  • Bd
      1st of Dec, 2010
    0 Votes

    Judging from the post above from "livinitup", he must also run a scam. I have much the same issue as Michelle but I do not have any reason to think the ad was ever run. I received no newsletter showing the ad and no calls were ever received from the ad. A zero response rate is very unusual. Avoid Heavenly Printing, they are not out to help anyone but themselves.

  • Nl
      28th of Dec, 2010
    0 Votes

    I bought warranty from this company and they refuse to pay for anything on my vehicle!!

  • Lm
      16th of Jan, 2011
    0 Votes

    This is definitely a scam business. They misrepresented themselves with me so I advertised with them. I canceled when I realized what was going on and now they send me a collections notice. DO NOT do business with these creeps!!

  • Em
      29th of Jan, 2011
    0 Votes

    I rec'd a call from someone at Heavenly Printing (HP) in December. I told him I would think about it; however, long before the envelope from HP arrived (postmarked 12/15/10), I'd already made up my mind that I did not want to do this. Thus, when their envelope arrived, I set it aside to get back w/them later to advise them that not interested. In the meantime, just this week, I rec'd a church bulletin in the mail, which I though was curious -- junk mail. Then I saw the page of ads, and again decided to get back w/them -- in writing-- later on this week. Well, today, I opened the envelope and to my surprise, it was like, are they kidding??? I supposedly entered into an agreement w/the salesman on the phone, and as far as they are concerned, it's a done deal and I am liable! My Bible instructs me not to sue a fellow Christian. Well, referring to one's business as "Heavenly" Printing, does not a Christian make! So, I WILL be contacting my attorney on Monday, and HP has been so advised by voicemail and email, today!!

  • Lm
      30th of Jan, 2011
    0 Votes

    GOOD for you! These scam artists need to be stopped! They charged me $300.00 through a collection agency. TOTAL SCAM! I mistakenly thought they were Christian based as well. Not true at all.

  • Un
      1st of Feb, 2011
    0 Votes

    I am attempting to edit and remove the posting regarding the BBB because the BBB told me that HP was not willing to settle. So I guess it did not go against them and I need to remove that post - along with the comment that they attempted to defraud people - I DO NOT KNOW THIS FOR A FACT, so I do need to remove this post. If anyone can inform me how to edit or remove posting on this site that would be very helpful. I have attempted to contact Complaints board with this same question for two days now with no response.
    Thank you in advance for you assistance.

  • Kb
      10th of Apr, 2012
    0 Votes

    Heavenly Printing also contacted me. They sent me a contract that I destroyed because I was not interested. They then produced advertising copy and published it in a church directory. I informed them that any advertising would need to be approved by my parent company. They also failed to provide me with the ad copy. They have sent me invoices remanding payment. I thought they would get a clue when I failed to respond for 4 months.

    I finally called the company and informed them that I never entered into a legal agreement with their company. They said that we had a legal "verbal contract." I asked them to product either a recording of our conversation or a copy of a signed contract. They provided neither & sent me to collection.

    I represent a national Legal Services company. I am letting corporate handle this.

  • Ri
      14th of May, 2013
    0 Votes

    I just want to know how this joker got my social security number? Legally?

    Signed Rickie Smith

Post your comment