BEWARE Heartland America their business model is basically to repackage garbage products and sell them at deep discounts.
I already knew this, and took the good with the bad. Sometimes getting great deals and sometimes getting products that were slightly damaged, missing parts et.
I gave up on them over this UKULELE I just bought
I started playing the UKE about a year ago and saw this one advertised on Heartland America as "the best looking and playing uke our buyers had ever seen". It was advertised for about $45 which is actually an average price for a Uke, but since I had a $20 store credit from a previous rebate (which they tried to cheat me out of by the way) I decided to add to my collection for a real bargain (after the rebate, mind you).
I was very excited about getting my new Uke, that is until I opened the package. It was really the biggest piece of garbage I had ever seen. It was so poorly constructed there were visible gaps in just about every seam. Ther was NO FINGERBOARD; the frets were just hammered into a flattened neck, the strings were cheap plastic (not nylon) both bridges were made of cheap, soft plastic. And needless to say, with those characteristics, apart from being hideously ugly it was completely unplayable. Without a fingerboard, the strings were so high off the frets that pressing them down changed the pitch. It was NOT a musical instrument by any stretch. It was a toy replica or wall-hanging piece worth probably less than $5.
I sent it back immediately without holding back on my disapointment and I got a refund for about half of the purchase price (actually the purchase price minus my store credit). I am out of pocket over $40 on the deal and NOTING TO SHOW FOR IT!!
I wrote them explaining how the item was nothing like what was advertised and that I should be due Purchase Price PLUS Shipping PLUS their RIDICULOUS "order processing fee" of 2.99 they charge on EVERY ORDER PLUS return shipping.
They replied that a credit had benn posted (the parial credit already received).
They are a deceptive outfit that sells CRAP!
Maybe 3 out of 10 times you'll be happ with what you buy from them, but why risk it?