Grand Mayan los cabos / buyer beware
Anyone attending a presentation or who may have bought at the Mayan in Los Cabos should read this. On your presentation, one of the tricks they play is with the timeshare you currently own. You will hear in the presentation the they have this association with a company in Seattle, WA call the Equity Exchange Company. They will say that they will fax a request for the equity quote of your timeshare to this company. Then, if your property qualifies, they will give you that value towards buying their timeshare.
First of all, you should know that there is no such company. I have checked online and con not find it. Second, as an employee, I have seen that they simply give that form to a manager who decides what they think they want to tempt you with and them give it to a room boy/girl who will go into the back room, type in a couple numbers and then run it through their fax machine with the fake name and number for this mystical firm.
Knowing that you have a timeshare, they will inflate the prices you are being shown and at some point, will deduct that fictious amount to give you a screaming deal. You are paying the same price as anyone else but have been tricked to belive your timeshare has this great equity. Oh by the way, if you owe money on your timeshare, they will do what is called a corporate tax credit - this is simply bait and switch where they will take your timeshare but then give it back to you for a dollar because they have no intnetion of making any payments on it or to buy it outright. What they do with your timeshare after you give it to them is a mystery as the management will not tell the sales reps what they do with them.
Also you should know that another lie the closer will tell you is that they guarantee rent for whatever your buy. If you heat that, ask if it is in the contract and if for some reason you do buy there, make sure they add it to your contract because in reality, they cannot and do not guarantee any rent or future investment.
The project director Dean Lane has told us to say whatever it takes to make a sale, we hear he has this huge bonus the company has promised if he makes a certain level at the end of the year.
All I can say is that you should take a tape recorder or a note pad to ensure you have all the crap that they will tell you. If you happen to get one of the really worst sales reps or closers, do yourself a favor, agree with them, buy the trade and travel and then call Jack to cancel the next day.
If you don't buy something, they will keep you there for at least 3 hours and some have stayed up to 5. Some way to spend you vacation.
In closing, unless you are truely interested, don't go on a presentation. If you are that hard up for cash and only go to these for the gifts and money, well you deserve to be lied to and treated unfairly. Some of us sales reps are actually good people and are trying to earn a living for our family. Some of us are really honest but must tell you what our boss forces us to say or get fired.
I don't know if the program really does what we tell you, a lot of owners come in and complain but we do end up in many cases selling them more so who knows, anyway, take notes when you hear something too good to be true like, your unused weeks at the Grand Luxxe can be given back to the company for a refund of your maintenance fees if you don't use it or the guarantee rental or that the San Fransico Exchange company will give you 2 for 1 - well they do but you have to pay 300 bucks for that second week. Also if you buy into the Registry Collection, did you hear us tell you that it costs 250 per year to be a member and it is 250 for each exchange?