Goodwill, Guadalupe and Rural, Tempe, Arizona / customer snatching an item from my cart while I was paying for it.
1/27/2018, 50% off Saturday.
I saw the large ride-on toy I wanted in the toy area. (I buy toys for children in a couple of local domestic violence shelters.) I was a bit surprised to still see the toy, because I did not get to the store early on sales day. However, no children or adults were around the toy, there was no sold tag on it, and it was not in a cart. As I was about to turn a corner with the toy in my cart, some kid hollers to me that the toy belonged to his brother. Yeah, right. No kid was around the toy when I popped it into my cart, kids are always proprietary about toys that's why they fight over them, and no adult with money was around to lay claim to it.
So, I am in the process of paying for the toy when a woman comes up to my cart and removes the toy---saying that the toy belonged to her grandson. The cashier and I stood there befuddled. She asked me if I wanted the manager, and I nodded. The first manager doesn't know who to believe, so he gets the main manager. When the toy grabber sees the final manager, she begins to speak to this manager in Spanish---so that I can't understand and to let the manager know that they share ethnicity. I felt like I was not going to get unbiased treatment because of that. The manager stated that if we could not come to an agreement she would remove that toy from the store and no one would get it. How about reminding that woman to designate that an item was in the process of being purchased. Daaaa! I would not have taken it if there was a sold tag on it, or a kid in it, or if it were in a cart. You can't just expect people to intuit that you have dibs on an item. I was made to feel like a criminal---for what? Buying a toy for a domestic violence shelter?!!
Turns out that the woman rolled the toy over to me, because I wasn't going to give up---I had done nothing careless and nothing wrong! She was making excuses about why she wasn't around the area to lay claim to it. So? There was no way for me to know that the toy was in anyone's mental shopping cart---let alone someone who was not in sight.
You'd think that this was the end to the drama, but nope. As I was once again in line waiting to check out with the same toy, the woman left her cart to bring her grandson near me to put on a show. She was telling him, "Don't let her see you cry. Cover your face. Hide your face. Don't let her see you cry." Can you imagine the idiocy of this? The manager felt sorry for the woman who snatched the toy from my cart at check out, and opened up a register to ring her up with special treatment---compensation for the mean witch who couldn't read the mind of an invisible person.
Now, every time I check out at Goodwill I will feel compelled to shout out, "Before I pay, is there anyone in the store who wants something from my cart?" Thanks Goodwill at Guadalupe and Rural in Tempe, AZ for the pleasant shopping experience of being made to feel like a witch, a criminal and absolutely the wrong ethnicity.
Updated by CMC2294, Jan 28, 2018
#1---I only posted on one site. The other post you read must have been written by the grandmother who took the toy from my cart. I have no use for the toys I buy but to donate them to kids who leave their homes with NOTHING!! I have no grandchildren, I don't sell things on e-bay, and I can't fit into that plastic toy. #2---When I was checking out for the last time, grama LEFT her cart and PUSHED the grandson O-V-E-R to me to let me S-E-E him cry. It was a cruel and purposeful PLOY. She used him to try to intimidate me. You're right, it wasn't idiocy, it was deliberate grandson ABUSE. The store's cameras should have captured that, but there will be no motivation to watch the truth. #3---He was a five year old---too big for a toddler's toy. I bullied no child and certainly no TODDLER. #4---When you are shopping, don't you designate your intent to purchase---usually by putting items in your cart? If you don't do that, how is anyone supposed to know that you intend to purchase them? Oh, I forgot, we'll know when you snatch things out of our carts at check-out. #5---The LESSON that the grandmother and grandsons should learn here is to DESIGNATE what you intend to buy. DAAA. Most people "get" this concept!!! It prevents trouble. I hope you've learned this now, too. #6---I expected to get comments from bleeding hearts. Truth is---the boys and grama were careless and they screwed up, but I didn't know that until the toy was snatched from my cart. I wasn't the one who was careless, I'm not a mind reader, and I don't like paying for someone else's mistakes. Being straightforward and sticking up for what's right does not make someone a bully---even when a child cries, even when a grama wants to be a heroine. If I were that grandmother, I would have admonished the boys. "See, you should have stayed with the toy instead of wandering off. Guess that toy wasn't so important to you, hah? Now you suffer the consequences of being careless. I hope you've learned." I certainly would NOT teach them to lie about what happened and to play the victim in order to cover up for carelessness and mistakes. That's also child abuse.
The toy got snatched from my cart while I was with the cashier. My debit card had already been swiped. I didn't know some adult was going to buy that toy.
Grama was shopping somewhere else in the store. The kids were NOT with the toy. How was I supposed to know they had dibs on that toy? SEE, that's the question!! Is that simple enough for you to absorb?
Grama didn't get the toy---that's why SHE complained. I complained because someone SNATCHED something from my cart and started all this. A shelter in the Phoenix area has that toy---not Grama.
For me, it's the principle of all of this. That Goodwill is abused by Mexicans. People get in line early on half-price Saturdays, and Mexicans, usually in groups of three, will push the early-waiters out of the way so they can get through the doors first. Before half-price day, the Mexican "Goodwill mafia" will stash designer clothes in suitcases and try to get out of the store just by paying for the suitcases. I've watched them do it for over a year. I've mentioned it to cashiers, but no one seems to care---so I started thinking that there might be store complicity. That's why I got my back up when Grama right away started speaking in Spanish to the store manager. Grama pulls a toy from my cart while I was paying for it. Who does that?!!! Someone who thinks she has the power to break NORMAL rules.
How do you know someone SAW it first if they were NOT AROUND when you put it in your cart? This has been explained many times. Do you not comprehend what you read, or are you just so invested in bullying me that you can't THINK.
I see a lot of items first. If I want them, I put them in my cart. I'm never going to take something from someone else's cart claiming that I saw it first. NEVER.
Do YOU do things like that?
You have a point about why the manager opened up a register to check grama out separately. I still think it was to placate grama. However, the manager MIGHT have KNOWN that the grama did not have a stable personality, and getting her out of the store rapidly would prevent more trouble. After all, the grama pushed the child in front of me, promoting the crying, EXPLOITING him to bully me. Grandmothers who care about their grandchildren would try to smooth things over, would use the event as a teachable moment---"you want a toy, you don't abandon it in a store." But, no. She promoted his crying by pushing him toward me, using him to bully me----that's ABUSE because it exacerbated his discontent.
But, actually, how IMPORTANT was a toy that was abandoned by ALL of them?
When I shop for toys, kids are ALWAYS saying, "It's mine." The parents always shake their heads or say something to indicate that kids always want everything, but they aren't the ones paying for it. There was no adult anywhere around. AND, the kids were not in the area.
Actually my parents never did let us wander around by ourselves, tearing up stores. Did yours?
Updated by CMC2294, Feb 02, 2018
Kids are always telling me that toys are theirs. Kids are very proprietary---that's why they fight about toys. " MINE, MINE, MINE." I'd never buy toys if I listened to kids when they tell me that toys are theirs---they do it ALL the time. I'd only listen to the adults that have the money. But, adults always put the toys in their carts when they want to buy them---or get a sales ticket taped to the item. That's how it works---I thought EVERYONE knew that until last Saturday. My eyes have been opened by the ignorance I have confronted. You all shock me.
By the way, "wonder" is not the same as "wander." It is a testament to your arrogance that YOU would question MY educational level.
Updated by CMC2294, Feb 02, 2018
First, "grama" is an often used colloquialism. It was not misspelled accidentally----unlike you and "wonder."
Secondly, your last name is what I expected---which is why you are so defensive.
And that toy, if it had been sequestered to the back room, would have eventually ended up with the Spanish speaking grama.