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Gogo-power.com / Beware of buying anything that may need future after-sale support

1 United States Review updated:
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Ordered a battery for a Lenovo laptop, in part because they had a one year warranty. Had it die completely at about 11 months. Tried to email them multiple times at all emails from their site as well as emails that were sent to me on the original order. They have some typos in the emails on their site - hard to beleive they haven't figured that out and fixed them yet, but...

Waited weeks, no responses...

No phone on their site so I googled their address - 7706 18th ave, Brooklyn, NY, 11214 and found a phone number - [protected] . That was answered by a woman, who, nicely enough, told me to just return it with the original order number on it.

Did that, and now they're rejecting it saying it's not the battery I bought from them. I only have two batteries - one that came with the machine, the second I bought as a backup. Whenever I buy things like this I put a label on them that tells me where I bought it and when - in case it fails during the warranty period. This battery had a tag on it telling me it was the one I got from Go-Go power, on the purchase date.

It's entirely possible I was somehow smoking crack or something when I put that label on there but it's pretty unlikely. They can't tell me how to identify "their" battery so I can look at the other one, and of course even if I did somehow figure that out I've paid to ship it to them, I'm sure they'd charge me to send it back, so it's just not worth it.

Good pricing, of course, but beware of buying anything that may need future after-sale support...

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Comments

  • Og
      8th of Apr, 2011
    0 Votes
    Gogo-power.com - I have emailed at least 6 times with no response
    Gogo-power.com
    United States
    gogo-power.com

    I ordered 35 external batteries from gogo power.com and have run into some problems with them. They are apparently covered by a year warranty. However, I have been trying to return them for 3 weeks now. I have emailed at least 6 times with no response. The website says they respond to emails promptly. This has certainly not been the case for me. I am very dissatisfied.

  • Hu
      25th of Jan, 2012
    0 Votes
    Gogo-power.com - They make it impossible to contact the company via email and no contact number is provided
    Gogo-power.com
    United States
    gogo-power.com

    I placed an order for 2 dog training collars and received 2 defective items. I've emailed multiple times trying to get a contact number so that they can issue me the famous RMA number and I can receive my money back for this item and nothing. They make it impossible to contact the company via email and no contact number is provided. I'm very disappointed in the service and products provided by this company.

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