Global Warranty Group / wireless claims service
I filed a claim for a broken phone last week and after putting a $300.00 hold on a credit card, I was told I would receive my replacement phone within 48 hours. I never received the phone and no one bothered to contact me so I called back and was told that the reason I hadnt received the phone yet was because that model had been discontinued. So I chose a different model of HTC and was once again promised it would be delivered within 48 hours. I should have received it today and never did. So once again, I spoke with a representative and was told that the phone had been ordered but hadnt been shipped yet and she didnt understand why but that she would have the corporate office contact me on Monday, November 16th. ( More than a week after my original claim ) This process is taking much longer than I was told to anticipate and I am becoming truly frustrated. I would really appreciate if someone could contact me immediately about this issue.
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Lydia L Cressall