Glen Associates, Inc. / Rude treatment on phone
Glenn Associates, Inc. - New Hampshire Higher Education student loan collection agent - rude treatment on phone.
These guys need some physical human contact besides on the phone all day. I think they call their loved ones and plan things ahead via a telephone call because they have no personal skills. So they don't want to see or talk to them in person. I mean they think there god and that everyone needs to listen to them.
Now I'm not an angel either yes I have some debt and yes there office is handling it. But that doesn't mean they have the right to talk to you the way they want to. I don't even think they have a standard protocol for phone calls. Or I'm sorry it goes something like this, "Hello Mr. Bolat", my reply "yes", "when are you gonna (not going to) pay us this money". That's pretty much the start of the conversation. Which escalades into the person on the phone, whomever it may be (because they go back and forth with different people in the office. At any given time I could have a the same conversation with 3 different people), yelling at me as if I were their 12 year old child. They never let you speak and when you do get a word in they tell you not to talk because they're not finished. My last and by far the best conversation I had with them (notice I don't give out names cause they are all the same breed) was today (Tuesday August 28, 2007). To make a long story short I want to go back to school to finish up my BS. But because of my balance that I have with Hesser College which has landed at Glenn Associates' desk. I have to clear the balance before signing up. The person on the phone told me that he wanted the balance in full today which is impossible for me. So I asked the best way I can if they could put me on a payment schedule. Which he replied by saying he is going to make sure that he calls Hesser College and tells them that I am a BIG risk factor and that I will never attend school ever again. Hello, that's why I called them so I can settle my balance, so I can go back to school.
Anyway to make a long story short again they need to get their act together and realize that they don't own people. One day their disrespectful actions is going to come around and bite them in the behind.
Thank you for your time, Ahmet Bolat