GEOSMART / extra charge
Had a drain problem, plumber came. Applied for financing to pay for the work. I signed a home improvement contract to pay $595.75. Then a few days later I received a form letter from GE Money Bank stating that I now owe $624.75. When I asked where the additional $29 came from they said that it was a set-up fee, enabling me to get financing.
I never signed anything like that. I was then advised that there were several copies of this home improvement contract; I received a yellow copy. They said that the top copy showed that there would be a $29 set-up fee.
Disgusting. I never received that page; also, the plumber had his hand over part of the agreement, and just pointed out the area that I had to sign.
GE money have customer service outsourcing. So, I ended up speaking with India. Very hard to have a conversation with someone whose English is limited.