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Horrible Service

Complaint Rating:  92 % with 12 votes
92% 12
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Furniture Mart provides the worst service ever - delivered a defective coffee table that has one leg so much shorter than the rest resulting in a terribly unstable product. While promising to deliver a replacement the delivery man kept postponing the agreed delivery time and failed to show up, despite the fact that I had taken leave from work to wait for him every single time. There is obviously zero communication among the sales, logistics and after-sales departments. Nobody ever answers the sales or after-sales hotline and the mailbox is always full so nobody can ever leave a message. Can I ask what is the point of opening up a hotline that nobody attends to? When the sales rep finally returned my call, she was terribly rude and dismissive and refused to listen to my feedback although I was polite and factual. She even hung up on me on the phone. Does Furniture Mart value its customers? Does the company realize the importance of word-of-mouth marketing? This is the first and last time I am buying anything from Furniture Mart again, and I will not hesitate to share my bad experience.
Complaint comments Comments (12) Complaint country Singapore Complaint category Furniture
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Furnituremart.sg - FAILED DELIVERY TIME


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A  16th of Jul, 2013 by    0 Votes
I had also experienced a bad service from furnituremart.sg. I ordered the mattress plus the bed promotion. Had indicated the exact model and colour. Then i had to give them a call to see when will they be delivering. (I called them at 3pm). Shortly they called me back to tell me they were delivering between 5-7pm. So I left office earlier to be back home. I waited till 6.15pm and received a call from them telling me the delivery truck broke down and can only deliver at 8plus pm. So I ask them to deliver at 10.30pm instead as I had an appointment already. I went off and later came back at 9.30pm. I gave the delivery guy a call and told him he can deliver earlier already. But he still say he will come at 10.30pm. At 10.30pm no one came so I called him again. He said he was
at another place and will only reach my place at 11plus. Then when they finally arrived, they delivered the wrong design of bed and the delivery guys still argue that it is the correct one and that I will have to pay the full amount. The next day after many tries calling them, they also never pick up the phone. Much later than they gave me a call back. They told me that they gave another customer my order amd the customer rwfused
A  14th of Mar, 2014 by    0 Votes
I had same experience too! My delivery requested time is 2-6pm. But almost 9pm they still haven't come! Waste my time to rush back earlier from working place and waiting to them!
Call to hotline and the delivery man hp but nobody want to answer! This is very worst service for FurnitureMart Singapore! Super worst !
N  30th of Apr, 2014 by    0 Votes
Hi guys, I am still boiling over this. This is the email I wanted to send to them, but all the email addresses I could find bounced. Im in a big dilemma now about the party. Sighs~

Dear Whoever,
Please ensure this email gets to your management.I am upset over the non-delivery of this order.If there is no stock available, kindly update your website before a customer makes the purchase.And
your customer service officer sounded so flaky and silly, giggling when
she is explaining to me that there is no stock for the below item. What
kind of apology is that???? And why do you even put up the item on the
website if there is no stock? Don't you update the website?I
called your hotline at 7pm, an indian sounding male picked up. He had
the audacity to snigger, thinking I couldn't hear him. And he passed off
himself as management.I am having a party tomorrow, and I now have no place to put my TV and other items!!! Thank you so much for embarassing me!!!I expect a reply.Regards, Nurashikin
A  18th of Jun, 2014 by    0 Votes
Very bad service from furniture mart sg.
N  22nd of Jul, 2017 by    0 Votes
@James5523 Guess all of us here facing the same issue..
A  30th of Aug, 2014 by    0 Votes
Yes! I got the same experience too! I think they are internet scamers who just steal personal infos!

When I call back to then they just told us to file a police report and see who's gonna be idiot, how rude is it? They don't even give me a reason why they didn't deliver anything at all
N  19th of Jan, 2017 by    0 Votes
@Poorest customer Agree...worse online furniture...
A  19th of Jan, 2017 by    0 Votes

Hi guys just wanna share w you my worse ever online furniture...I order a FM-KC020 -kitchen Cabinet & FM-AS046-Pencil Coat Hanger on the 08/01/2017 and Delivery Date is on 16/01/2017 & Delivery time I had chosen was 10am-2pm...I call furnituremart hotline just to double confirm w the timing that they gonna deliver my item which is on the 16/01/2017...a women on the phone was bloody rude and insisted in my timing...she argue w me too and decline to talk when I was asking her a question...she told me to check w delivery person...that was when I rise my voice up and make me even angry was she make me like a bloody gundu and make me feel like talking to the wall... I pay for a total of $385 and is my right to make sure that my item is not damage...when it was delivered to me out of disappointed there was a lot of chips off w my kitchen cabinet item was stated in my order was 1st hand and not 2nd hand...even my pencil coat hanger has some scratches on it...!!!when I spoke to delivery person he told me to call his office because he say he only delivery ... then I call his office to no vaild...and call other no No answer until now...just sharing w u guys ya...My worse experience ever...be told that every negative feedback is our concerns that I do want others to feel bad or happen in a same situation like me...no responsibility at all...when my item is damaged if I know I shouldn't have pay even aCent...!!!

Worse online furniture
N  19th of Jan, 2017 by    0 Votes
Disappointing purchase.. they insisted of delivery time and make me and my hubby waited the whole day just because of 2 item. Irresponsible call centre that do not meet the expectations of customer answer, I remember when I talk to her she was keeping quiet making me talking to the air her name is Ms Lee no senior member was around to take over the case from her, her English accent was terrible that I could not understand what she was talking. I don't give a pity to an irresponsible seller that after item was delivered nobody pick up a call for enquiry is regards of my dented item, delivery man was proud that the company deliver 70 items a day. But i forsee that 99% of the 70 buyers are all in the same situation as I am. When was ask why there was dented here and there they give uncommon sense reason. Really regret of purchase . Will strongly not recommend to others. 1st poor service 2nd they will not meet your expectations finally I realize that when we shop with them, they are just absorbing our money with no responsibility.
A  8th of Feb, 2017 by    0 Votes
I have a long story but will shorten it as it looks like all the complaints are similar. Put it this way, I purchased a sofa set in October 2016 and till now the problem has not been solved. First the delivery came with a dirty stained cover cover which we asked to replace. It took them a month but they brought a cover with the wrong design. While waiting for the replacement, my 3 seater sofa cover just tear from one corner to the other! Must be real old stock and I have to sew the tear and call them again for a replacement. And all these calls, I have to call and call and call again for them to take action. Finally one and a half month later came the replacement for the stained cover but not the 3 seater cover. I call and call and called again and the only thing the sales person will say is either 'sorry' or just keep quiet! My request to meet their management was also turned down. 3 months later, I had to call them again and this time they said they will deliver the 3 seater cover. Guess what? They delivered but again a wrong cover! Unbelievable, they have done it again! I called and fired them only to hear 'sorry' again. They said they will call me but until now, it's already February and no one has called me and no updates on the sofa cover. I feeling like suing this stupid company! Frustrating! Don't ever buy from FurnitureMart.SG!
N  22nd of Jul, 2017 by    0 Votes
@letch Strongly agree wore online furniture
N  2nd of Aug, 2017 by    0 Votes
Let me share my experience with furniture mart
The scheduled delivery was between 2-5 p.m. I have made bulk purchase for five studio units under my care. No one turned up. At 6:18 p..m., I had to call their staff to find out the delivery status. To my surprise, all the customer hotline, whatsapp, office phone number had no one picking up. At this point, I was already fuming because they did not bother to update me on status.
Finaly at 6:25 p.m. a lady called to inform me the delivery is delayed for one hour. She requested 7:30 p.m. I informed her that I do not stay in these studios, had to leave by 7 p.m. because my kids (at home) had not eaten. I had to make last minute arrangements for food panda to deliver food to them.
The delivery and installation ended at 9:30 p.m. I still have not had dinner.
Worse was to happen. The delivery truck was too large and scrapped the condo lobby ceiling. Security officer came and took down my unit number and truck number. The condo security had tried to prevent delivery after 7 p.m. and I had to plead with them each time.
I decided I need to withhold payment until the condo manager investigate the next morning. Should there be any rectification cost, furniture mart need to be responsible. This was the reason for not paying on delivery. I also wanted to speak to their manager or boss who made me wait from 2 p.m. and stay till 10 p.m. (when the delivery ended) with just a "sorry". At this time, I am hungry, exhausted and fuming.
Furniture mart basically has a lot of logistics and administrative problems internally and cannot handle your business. Buy at your own risk

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