SUBMIT A COMPLAINT / Customer service refuses to help

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The creation of my return seemed to go very well. However, I outsmarted myself in the password department, and I accidentally threw the password away.

So fast forward to August. I'm trying to get prequalified to buy a home and I need my 2010 return. Forgotten password, no problem, use the forgotton password link. I opened the email they sent to me when I filed my return which has my username clearly listed. I enter my username as they provided it in the email. I entered my SSN. Bzzzzz. I get an error that they do not match. What?.? It IS my SSN and it IS the username they provided. I try several times and double check the username.

Customer service refuses to help. They continuously tell me I must have the username wrong. Will if I do, then its wrong because THEY told me the wrong one. After 4 exchanges of emails with them its clear that I'm baning my head against a brick wall. So I'll have to order a copy of my return from the IRS. That will take 7-10 weeks. So much for pre-qualification.

I guess you get what you pay for. Next time I'll use someone reputable like HRBlock or TurboTax.

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  • Bi
      Apr 01, 2014

    I filed my 2013 taxes with you again this year. I called the Louisiana State Revenue Department today to find out where my tax refund was and they informed me that they have never received the e-file. I was billed $12.95 which was deducted from my checking account, and now I need to know what happened. I had filed using my account for Randall Bruce Sanders and (myself) Billy Darrell Browder. I need
    something done about this or a refund for services that were not fulfilled.

    0 Votes
  • Bi
      Apr 01, 2014

    I also used your services in 2012 and everything was good, except for a problem I created myself and messed up in my State filing. I would appreciate a answer on the above question and also need help correcting this problem for the year 2012.
    Thank You
    Darrell Browder

    0 Votes
  • Ch
      Feb 22, 2015

    limbas should have made a copy of his return where it gives you a chance to do so before you sign out.

    0 Votes

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