Fredricks of Hollywood reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Fredricks of Hollywood
Welcome to our customer reviews and complaints page for Fredricks of Hollywood. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Fredricks of Hollywood.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Fredricks of Hollywood's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Fredricks of Hollywood, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Fredricks of Hollywood. Your feedback is an important part of our community and will help others make informed decisions.
Ordered item
I was saddened to hear that the store located in Hollywood finally closed as I had planned on going there to pick up a Halloween costume I'd seen the year prior. I found it online and called at 7:00AM so that I could confirm that it would be shipped out on same day, I agreed to pay for overnight shipping in order to have it for my office party on Friday. I noticed I did not get the promised email showing shipping details. I immediately called the next day (that I was supposed to have received it) and was told it had not been shipped due to a billing issue. I looked up my bank and it showed charge was pending. Fredrick's "supervisor" stated the card had not been charged but only a "hold" was on my card. According to my bank, it was NOT "on hold". The supervisor had listened to my phone call wherein I expressed that I needed it today, 10/29 and the saleswoman stated it was being shipped within California (30 miles from my office) and overnighting it would be here today...guess what...they never shipped out and supervisor said it should have been brought to her attention but could care less that the additional money I spent for accessories, will be lost. She made me feel like she was mocking me and that she and whatever staff they still have left, could care less about the positions they held, as they did NOTHING to help my problem. I was very clear when speaking I needed it today...for 30 miles, they should have driven my order to me! CAUTION SHOULD YOU ORDER FROM THEM, THEY ARE A DYING COMPANY...DON'T WASTE YOUR TIME WITH A COMPANY WHO CARE TRULY CARE LESS!
weeks before product ships and will not cancel orders
I placed an order for two items online with Fredericks of Hollywood. I have still not been able to get my product. The one shipped on July 6th and it still has NOT been delivered and the other has been backordered when I was told they didn't have a back order. I paid for shipping that they said they were going to reimburse and have NOT. I have also tried to cancel my order and they have said they can't cancel orders. I have tried to talk to managers and they are just as bad. Now that I have complained so many times no one will speak to me. The fact is they charged my debit card on June 28th and I still have not gotten anything. I do have several emails confirming conversations. Thank you
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