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Frederick Motor Company / Scam

1 United States Review updated:

Rob Skora gave me the run around about the item and wanted to charge me more than the MSRP on the Ford accessories site. I offered to purchase the stripes myself and see if he would install it at the $37 cost for installation he quoted and he ignored my e-mails for days until I finally had to say I would report his actions to Ford. He then wanted to talk but I want to go through e-mail because I wanted proof of his actions. I also e-mailed the owner of the dealership with no real response. My family and I have purchased Ford products forever(This is my Fourth new Ford Vehicles)and his actions have made me think about other options for the future. If this is not resolved I will work to talk people out of buying from that dealership and maybe Ford.

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  • Sn
      1st of Mar, 2012
    0 Votes

    Upon my arrival one week ago at the Frederick Ford Motor Company I was ready to buy a new Ford. After entering the showroom I was never greeted or even acknowledged. I pretty much had to beg to get some help. Eventually a semi quasi so called salesman who was not polite or helpful made a pathetic attempt at offering assistance. When I told him that I was interested in a Ford Focus wagon he said this... "Ford has never made a Focus Wagon, there is not a single Focus wagon in existence on the planet earth. Of course this is a false statement they did make Focus wagons from 2002-2007. I then told the salesman that I did not specifically need a wagon and that a hatchback might suffice. But instead of showing me a hatchback or any car for that matter he just wanted to argue with me further about the fact that Ford never made a Focus wagon. I became frustrated after this because no progress was being made and his attitude was disregarding and arrogant. As I made my way to the exit door I mentioned to another salesman that I was interested in buying a new car but that I could not seem to get any help. He ignored me completely after throwing me an evil dirty look. Then I said to him "I came to buy a car and I guess that is not going to happen so...Good Bye!" He then turned to me and said: "Bye Bye Now" in a very sarcastic antagonizing manner and he was laughing at me right in my face. Finally I left the dealership completely humiliated vowing to never return, and as I made my way to the parking lot this salesman continued to laugh at me from the showroom window and heckle me with no mercy until I was in my car and pulling out of the parking lot. These people embarrassed me in public and humiliated me beyond belief and they seemed to get a big kick out of this at my expense. After I departed I called the dealership to express my dissatisfaction to Mr Skora the sales manager on duty. My complaint fell upon deaf ears and there was no apology, no resolve, and no invitation to come back and try again. Nothing was offered other than another stiff dose of arrogance and a total and complete disregard for the customer. I was still not happy and very hurt by the way they treated me so I sent an email to the Owner and every manager in the store once again expressing my outrage over the barbaric unprofessional service that I received. This was a week ago and I have not received a single email back out of the 12 emails I sent, and certainly not the apology that I deserve. I would like to warn others about this horrible disgusting dealership that is infested with toxic employees who are arrogant, disregarding, and downright abusive towards well meaning customers. I have never been so humiliated in my entire life nor have I ever been treated in such an evil and disrespectful manner. Warning! Stay away from this place unless you wish to be abused these are horrible nasty people with a long running legacy of treating their customers in a sick and savage manner.

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