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Franklin Furniture


Recliner with lifetime warranty

Complaint Rating:  87 % with 61 votes
87% 61
Contact information:
Franklin Furniture
United States
I purchased a recliner for my father sometime back and he used it for 2 yrs before his passing. My mother gave it back to me and I found the mechanism was broken. I approached Lack Furniture in McAllen Texas and they attempted to get the necessary parts to fix the chair even when I didn't have the receipt. I appreciated their courtesy and effort. Franklin comes back with 'the parts are unavailable'
What good is a lifetime warranty when the manufacturer pulls a stunt like that.
I have have had two individuals looking for living room furniture and they bought Lazyboy.
It is unfortunate the company had chosen to ignore my emails and not respond.
In their arrogance they may want to consider how they will liquidate as I will spread this story as much as I possibly am able to.
Complaint comments Comments (11)    Updated: Complaint country United States Complaint category Furniture
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Franklin Furniture - Bad quality


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N  12th of Jul, 2012 by    +1 Votes
My husband and I bought a Lane Chair and it had to have 4 mechanisms put in it until the fourth one broke, Abbey's Furniture contacted Lane Furniture and told them to exchange the chair or give us a refund, Abbey's Furniture contacted us and told us that they would exchange the Lane Recliner for a Franklin Recliner, when we went into the store, the salesman informed us that this recliner was dyed and not painted, we have had the recliner for 6 months and all the paint is coming off, the Store where we exchanged the chair went out of business, and filed bankruptcy, two months after we bought the chair.The only way we know this is because I did some detective work on the computer and found out that Abbey's Furniture went out of business. My husband and I have contacted the attorney that represented Abbey's Furniture to see if we could get a receipt but, we were told since Abbey's filed for bankruptcy that we could not get that information. My husband has told Franklin Furniture that he would report them to the Better Business Bureau, RIPOFF.COM, and Consumer Advocate if they did not do anything about the chair and they just laughed at him. My husband was told by a lady named Stephanie that the chair was painted if it was dyed or painted then, why is all the paint coming off. FRANKLIN FURNITURE IS DIS-HONEST AND CROOKED, , , , ALL THEY CARE ABOUT IS SELLING THEIR FURNITURE, , , ABOUT YOU PURCHASE IT...YOU ARE ON YOUR OWN, , , AND YOU GOT SCREWED!
N  8th of Sep, 2012 by    +2 Votes
The Franklin recliner I bought at Steinhafels in Madison, WI lasted two years before the wooden framework attached to the reclining mechanism broke. It was made with shoddy workmanship and materials. No chair should break in two years of normal use by two adults of average weight. I sent Franklin an email through their site and they never responded. Not only will I never buy any Franklin furniture again I will not shop at Steinhafels, or any furniture store who sells Franklin furniture. If they stock items from a business who sells crappy furniture and who won't even respond to a customer, then all their furniture is suspect in my opinion. BTW, Steinhafels will consider looking at our recliner to see if it can be repaired, but not until we pay them a deposit of $65. Talk about adding insult to injury. By the time we're done (if we choose to pay them to repair it) we could have had a much better piece of furniture for the same price instead of a repaired crappy one. Buyer be warned!
A  20th of Jun, 2013 by    -2 Votes
bought new furniture from a furniture store in Park Hills, MO on 4/14/12. delivered on that date told men something was not right with it. Called them on Monday 4/16/13 and complained. told to wait a while that it was stiff from being new. contacted them again and on 8/1/12 they took pictures of the furniture, on 8/22/12 picked it up and repaired them. told them when they brought it back that it wasn't right. called again in 1/13 and was asked call back in a month or so as they were swamped with selling furniture because of taxes. finally came on 4/20/13 and took pictures again. The chair & couch were shifting to the left and the lining material was rotting. I was told that they sent the pictures to Franklin Corp . Meanwhile I sent Franklin Corp. an e-mail which they said they never received it or the pictures. i have called many times to the Furniture store about a response from Franklin Furniture and finally today 6/12/13 they told me that Franklin would do nothing to settle with us but at our cost they would repair it. I told them no way I wanted to talk to Franklin myself. I was given a number and talked to Latoya and was told that they had never heard about any problems until last month. I explained to her what was going on and she promised to call me back today. She called me at 3:38 CST and told me that they would do nothing about the furniture but send replacements parts at OUR costs. Her boss said that it was normal wear and tear or over usage of the furniture. I called the furniture back and told them what was going on and asked if they would be willing to refund our money as these complaints have been going on from the 1st and they could deal with Franklin Furniture and the BBB. She flat turned me down. I have filed a complaint with the BBB and sent pictures. But Franklin won't replace the furniture.
N  30th of Jul, 2013 by    0 Votes
i was already to purchase a leather franklin recliner this week, but didn't know which store in madison wi may carry it. I was going to check consumer reports first, however your comments convinced me to look at other brands. I'm looking for a club style leather recliner that would fit my 5' height. Thank you. No one especially during these tough economic times can afford to boy unsatisfactory products. Does anyone have a furniture brand you would endorse?
N  12th of Aug, 2013 by    0 Votes
I currently have a Franklin Living room set, that I have had for 3-4 years. Do to some medical issues I have been having MRI of my spine and brain dating back 2004. I recently started experiencing chronic extreme pain in my neck and now lower back. I have had to retrieve all of these past MRIs and have been told that according to 2010 MRI, I started developing some spinal issues (not related to my medical condition I was already aware of), Slowing changing over the last three years and myself not being made aware of these changes by previous Dr., I have some major cervical & lumbar spinal issues going on. There were several times in the past I wasnt able to sit in my recliner because my neck would hurt. Now that all of this is coming together and looking at the design of my recliner (compared to the rest of my living suit) I am pissed. I want to know were to find out the information on standards that Franklin Furniture uses for design recliners/furniture etc.
N  9th of Jan, 2014 by    0 Votes
My husband is handicap and we purchased a Franklin lift chair in May of 2012. Since that time the chair has been broken more times then it worked. We are on our 5th service call and parts take 6 to 7 weeks and then we wait for the tech to come and fix it. My husband needs his chair. I would like to contact the company and see about replacing it but can't find the contact info. I did buy the 5 yr. warranty, thank goodness but what happens after that runs out? We cannot afford all the service calls then.
A  23rd of Jan, 2014 by    +1 Votes
We bought the franklin Power Recliner Console Loveseat from Furniture @ Appliancemart in Marshfield with the five year extended warranty. I am sad to say this is the worst made seat I have ever seen. It started falling apart within first month, furniture and appliancemart were worthless on fixing it and I just more or less threw $3000 in the garbage. I will never buy Franklin furniture anymore or buy from Furniture and Appliancemart again
N  19th of Mar, 2014 by    +1 Votes
What a poor example of an American company. Their terrible customer service employees are worse than the foreign customer service reps that we often complain about. At least you can get a response from the other guys. Franklin never responded to my numerous submissions from their website (typical complaint that I've seen). So I called and spoke with one of the most unpleasant customer service reps I've dealt with. She informed me that their "warranty" is the customer paying somebody to look at the furniture, Franklin will mail any necessary parts, and then the customer fixes it themself or pays somebody to fix it for them. After 1 year of use, nails came from the frame and punctured my cushions. Oh, and she told me the fabric is not covered under warranty. Even though the defective frame ruined the fabric. I thought I'd write a review of the furniture on their website, and what do you know, they never posted it (another typical complaint). I bought this furniture because of the good reviews on their website. Now I know why they are all good, because they don't allow negative reviews to be posted. The company I purchased the furniture from, Roomstore, is no longer in business so the extended warranty I purchased from them is worthless and I have no more options. Don't buy Franklin! They wear that "Made in USA" badge proudly but they sure don't give a crap about their products or their customers. By the way, their warranty on the frame says to be Lifetime.
D  10th of Apr, 2014 by    0 Votes
Most of these comments are simply asinine!! I am so glad forums like this exist for no other reason than to slander a decent quality furniture manufactures name. Most of these complaint are arbitrary to the fact that manufacturer warranty's exist to cover defects in craftsmanship and workmanship, NOT NORMAL WEAR AND TEAR. NO MANUFACTURE WILL COVER EVERYDAY WEAR AND TEAR. All of this information is clearly listed on the tag attached to the backrest of ALL of their furniture. It also says that PARTS are covered (possibly lifetime) and LABOR is only covered for 1 year. After 1 year labor is expected to be done by your retailer, or to a local upholsterer, which is very common. Most all of these complaints should fall back on your retailer, not the manufacture. I should know I work for a furniture retailer in Kansas who sells Franklin Furniture, and yes sometimes things do break. However no matter what you read on this forum all of their parts are sent in UNDER 4 weeks, usually it takes 3 to 5 business days. Then its up to us to fix it, if its under 1 year all labor is reimbursed. If you have been told otherwise BLAME THE RETAILER. I see this everyday with hundreds of manufactures, where people are upset with things breaking. If you remain level headed and truly try to contact your retailer or Franklin Furniture, there is no reason things shouldn't be covered under warranty.
N  11th of Apr, 2014 by    0 Votes
The retailer I bought from filed bankruptcy. And I purchased the extended warranty that was supposed to cover everything. Now what?
N  16th of Jul, 2016 by    0 Votes
Bought 2 power reclining love seats One for me and one for my son.SKU 340034996 It has microfiber upholstery. The foam cushions are constantly shifting and have to be unzipped and re-positioned. Not a good design on this.

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